When I use the call queue to connect a call, I can only hear audio from one side instead of both sides. Here, I am using a 3380 device for making calls and on the other side I am using a browser application.
When I call an extension from the elevator, I can hear audio from both sides equally. Similarly when I call an extension from a ring group, I can hear audio from both sides equally. However when I use the call queue to make a call, I can only hear audio from one side, and it’s only on the device, not in the application. Can you please tell me what the issue might be?
Note: After the call ends when I listen to the call recording, I can hear audio from both sides equally in the call queue.
PBX version: 1.0.19
3380 Version: 1.0.3.9
I have tested the test cases provided below, which will make it easier for you to understand:
1011(Extension) to 3015(Elevator): Audio both side workable
3015(Elevator) to 1011(Extension): Audio both side workable
6400(Ring Group) t0 1011(Extension): Audio both side workable
6500(Call Queue) to 1011(Extension): Work only one side (6500)
This are the codec list, I am using right now:
PCMU
PCMA
GSM
G.722
G.729
H.264
iLBC
OPUS
If anyone can help, it would be appreciated :pray:
Hello I need one quick help,
When I use the call queue to connect a call, I can only hear audio from one side instead of both sides. Here, I am using a 3380 device for making calls and on the other side I am using a browser application.
When I call an extension from the elevator, I can hear audio from both sides equally. Similarly when I call an extension from a ring group, I can hear audio from both sides equally. However when I use the call queue to make a call, I can only hear audio from one side, and it’s only on the device, not in the application. Can you please tell me what the issue might be?
Note: After the call ends when I listen to the call recording, I can hear audio from both sides equally in the call queue.
PBX version: 1.0.19 3380 Version: 1.0.3.9
I have tested the test cases provided below, which will make it easier for you to understand:
1011(Extension) to 3015(Elevator): Audio both side workable 3015(Elevator) to 1011(Extension): Audio both side workable 6400(Ring Group) t0 1011(Extension): Audio both side workable 6500(Call Queue) to 1011(Extension): Work only one side (6500)
This are the codec list, I am using right now:
If anyone can help, it would be appreciated :pray: