System.Exception: Init: Execution failed:

[imranbaloch]

I am getting this exception on the production server (Windows Server 2012 R2),

 System.Exception: Init: Execution failed: 

I am running on IIS(not IIS Express), so I am unable to see stderr/stdout output anywhere. Where I can find more details about the error? My config is

{"debug_level":"info","debug_write_input_image_enabled":false,"debug_internal_data_path":".","num_threads":-1,"gpgpu_enabled":true,"gpgpu_workload_balancing_enabled":false,"segmenter_accuracy":"high","interpolation":"bilinear","min_num_lines":2,"roi":[0,0,0,0],"min_score":0,"assets_folder":"MyAssetsFolder\\MrzAssets","license_token_data":"MyLiceance"}

Note the application was working before the updated dll. The console application on the same server is working fine only the IIS app(64 bit app).

[DoubangoTelecom]

Try without "license_token_data" and see if it's working

[imranbaloch]

Yea working with * sign. Did updating the library on the same server impact license?

[imranbaloch]

On the same server running your sample yields,

***[COMPV ERROR]: function: "ultimateMrzSdk::UltMrzSdkEnginePrivate::updateLicen
seInfo()"
file: "source\ultimate_mrz_sdk_private_engine.cxx"
line: "444"
message: Operation Failed (COMPV_ERROR_CODE_E_INVALID_CALL) -> Field [3]
***[COMPV ERROR]: function: "ultimateMrzSdk::UltMrzSdkEnginePrivate::init()"
file: "source\ultimate_mrz_sdk_private_engine.cxx"
line: "81"
message: Operation Failed (COMPV_ERROR_CODE_E_INVALID_CALL) ->
***[COMPV ERROR]: function: "ultimateMrzSdk::UltMrzSdkEngine::init()"
file: "source\ultimate_mrz_sdk_public_engine.cxx"
line: "133"
message: Operation Failed (COMPV_ERROR_CODE_E_INVALID_CALL) -> Failed to initial
ize the engine
Init: Execution failed:

Unhandled Exception: System.Exception: Init: Execution failed:
   at recognizer.Program.CheckResult(String functionName, UltMrzSdkResult result
)
   at recognizer.Program.Main(String[] args)

[DoubangoTelecom]

The license format changed months ago and we also updated it again today. To avoid having the same issue next months after update, use version 2.5.0 to generate a new runtime key. Share it with us and we'll replace the old license.

[imranbaloch]

Sorry, I don't get what you mean. Should I share the license key here or via email? Please let me know what should we do now because we are stuck after the update.

[imranbaloch]

I used your portal to generate the license key. I don't get use version 2.5.0 to generate a new runtime key?

[DoubangoTelecom]

• Update the binary to 2.5.0 (version released today)
• Run runtimeKey.bat from binaries folder
• Share the key here
• We'll update your old license using the new runtime key
• You'd be able to retrieve the new license/token from the portal

[DoubangoTelecom]

I used your portal to generate the license key. I don't get use version 2.5.0 to generate a new runtime key?

If you use the portal the license won't be replaced, replacing requires admin rights.

• Replace -> your balance will go from 1/2 to 2/3
• Activate (done by you without admin rights) -> your balance will go from 1/2 to 2/2

[imranbaloch]

I downloaded the binaries and ran runtimeKey.bat in the same production server. I am getting the below error,

C:\binaries\windows\x86_64>runtimeKey.bat

C:\binaries\windows\x86_64>runtimeKey.exe     --json
true     --assets ../../../assets
*[COMPV INFO]: [UltMrzSdkEngine] Call: ultimateMrzSdk::UltMrzSdkEngine::init
*[COMPV INFO]: [UltMrzSdkEngine] jsonConfig: {"assets_folder": "../../../assets"
........
Error opening data file ../../../assets/models/mrz.traineddata
Please make sure the TESSDATA_PREFIX environment variable is set to your "tessda
ta" directory.
Failed loading language 'mrz'
Tesseract couldn't load any languages!
***[COMPV ERROR]: function: "ultimateLstm::UltLstmNetworkThreadData::UltLstmNetw
orkThreadData()"
file: "source\ultimate_lstm_network.cxx"
line: "70"
message: Operation Failed (COMPV_ERROR_CODE_E_THIRD_PARTY_LIB) -> Failed to init
ialize Tesseract
****[COMPV FATAL]: function: "ultimateLstm::UltLstmNetworkThreadData::UltLstmNet
workThreadData()"
file: "source\ultimate_lstm_network.cxx"
line: "70"
message: Assertion failed!
E

[DoubangoTelecom]

You need the models folder in the assets. The error means Tesseract file from the models folder is missing. Do a git clone instead of downloading a single folder

[imranbaloch]

yea right here is key,

{"runtimeKey":"AX+kOWEICwENBg4JCQD6DAhIYX9p5XY8NiEqbiAEWkJ+Y3NkKiNEZm4mNWc4JSMpB
E4xZH55eWhmIFhgaHhuZzwCdSMKGgiCIiIBAgkMRQ4BAQQLBw0KAAkBcVtAGjEBF2NuaUpjd21segxfQ
3ZpMw4dNCohOGoMcmcsOGUuOGAtZD8uajIkZC9/eGV7bl0pN2YkbDIlNz4vMzkkYDBpHiEgOjU7NXtsP
zU1PTUsOzE1Mz8sTU1wUnVqbTdjZTRsPTwhbT41OCgwZDtqIDRtaTYlMWYAcSozYmEyZThjAQgOBg=="
}

[DoubangoTelecom]

I got error: Bad Request {"message":"[organisations.model.js] [activate].processMasterData() : This license is tied to a server/hardware. We have detected you're using a virtual machine with no hardware information"} The new license manager is more restrictive and doesn't accept virtual machines (VMWare), the license is tied to a machine and using VM means you can run the image everywhere

[imranbaloch]

Yes, our environment is on Windows Server VMs (do you think these days people are using physical servers?). So, please suggest what can we do with these new updates?

[DoubangoTelecom]

Check the portal, it's the first entry (Sept 23)

[imranbaloch]

Great. I have tested its working now. Thanks for your support.

[imranbaloch]

Is there is way to stderr/stdout in web applications like IIS?