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DoubangoTelecom / ultimateMRZ-SDK

Machine-readable zone/travel document (MRZ / MRTD) detector and recognizer using deep learning
https://www.doubango.org/webapps/mrz/
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MRZ error #58

Closed prontoo closed 2 years ago

prontoo commented 2 years ago

Dear,

We have some strange situation. We have implemented your product MRZ reader in Windows service but sometimes we receive some strange errors and code crash, windows service stop work.

Below you can find errors from the windows event viewer

Faulting application name: MrzWindowsService.exe, version: 1.0.0.0, time stamp: 0xe6b849ce Faulting module name: ultimateMRZ-SDK.DLL, version: 2.7.0.0, time stamp: 0x602d2101 Exception code: 0xc0000005 Fault offset: 0x000000000002bde9 Faulting process id: 0x1c34 Faulting application start time: 0x01d794f9a9538a6b Faulting application path: E:\Apps\MRZservice\Debug\MrzWindowsService.exe Faulting module path: E:\Apps\MRZservice\Debug\ultimateMRZ-SDK.DLL Report Id: 8f58fb36-c4fc-4710-acdb-ab497f6b561a Faulting package full name: Faulting package-relative application ID:

Faulting application name: MrzWindowsService.exe, version: 1.0.0.0, time stamp: 0xe6b849ce Faulting module name: ucrtbase.dll, version: 10.0.17763.1490, time stamp: 0x48ac8393 Exception code: 0xc0000409 Fault offset: 0x000000000006e77e Faulting process id: 0x6d4 Faulting application start time: 0x01d794fa053c6c23 Faulting application path: E:\Apps\MRZservice\Debug\MrzWindowsService.exe Faulting module path: C:\windows\System32\ucrtbase.dll Report Id: 9832632d-474f-48ec-89c7-4528e6970db0 Faulting package full name: Faulting package-relative application ID:

Can you help us to find the problem?

Best regards, Ivo

DoubangoTelecom commented 2 years ago

Please use latest version (2.8) and share full logs if you still have the issue.