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Dougley / MegaBot

Discord bot that interacts with Zendesk Community
GNU Affero General Public License v3.0
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Commands to comment pre-defined templates for when a suggestion is reported and should be sent to fx support #167

Open KarateWumpus opened 5 years ago

KarateWumpus commented 5 years ago

What's your feature request about?

Commands like !supportcomment <ID>, !tnscomment <ID> and !questioncomment <ID> for suggestions for when a suggestion gets reported because it should go to Support/TnS

Is your feature request related to a problem you're having? Please describe.

Instead of having to copy-paste the comment template every single time we should comment on suggestions that have been reported this would be much easier.

Describe the solution you'd like

To have the commands !supportcomment <ID>, !tnscomment <ID> and !questioncomment <ID> where these copypastas (Or the latest updated version on the cheat sheet) would be the answer:

Support: Hey there! Sorry you're having this problem. If you'd like help in troubleshooting your issue, please fill out this form: https://dis.gd/contact However, this website is for suggestions of new features to add to Discord.

TnS: Hi there! Thanks for wanting to report a user that might be violating our Terms of service. You can reach out Trust and Safety team via https://dis.gd/request. Don't forget to read this article on how to report users and/or servers properly: https://dis.gd/report However, this website is for suggestions of new features to add to Discord.

Question: If you have a general question about Discord or need support help, please contact Discord support at https://dis.gd/contact or on twitter @discordapp. However, this website is for suggestions on new features to add to Discord.

KarateWumpus commented 5 years ago

And make the commands give No exp

Benricheson101 commented 5 years ago

You should change the messages a little bit. Saying However, this website is for suggestions of new features to add to Discord. sounds it's missing something at the end. I suggest dropping the However line entirely. I also changed the messages a little bit to make them sound a little better, so let me know what you think.

Support: Hello there! I'm sorry you're having that problem! If you would like help troubleshooting you're issue, please contact Discord support here: https://dis.gd/contact.

T&S: Hey! Thanks for wanting to report a potential Terms of Service violation, but unfortunately, this site is not the correct place to do so. Before reporting, please read this article on how to correctly report users and/or servers properly: https://dis.gd/report. You can open a ticket here: https://dis.gd/request.

Question: If you have a general question about Discord, please contact Discord support here: https://dis.gd/contact or on Twitter @discordapp.

KarateWumpus commented 5 years ago

Last but not Least, maybe also one about DTesters?