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Dougley / MegaBot

Discord bot that interacts with Zendesk Community
GNU Affero General Public License v3.0
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Merge content of original post with already existing one #184

Open ks00908 opened 4 years ago

ks00908 commented 4 years ago

What's your feature request about? Currently when merging two feedback tickets content of merged ticket is lost possibly causing valuable insight to dissapear. It is my opinion that merging content of original post would allow to add additional ideas that otherwise would be abandoned

Is your feature request related to a problem you're having? Please describe. It is my belief that merge command shouldn't ignore content of OP due to additional insight it might provide to feature request, we shouldn't just expect poster to come and repeat their submission into new place

Describe the solution you'd like Merge command should move content of original post to comments of merge target just like it currently happens with comments and votes

Dougley commented 4 years ago

Combining contents of tickets gets unmanageable really fast, especially when tickets are considered masters. Keep in mind that tickets also have a set character limit, continuously combining will have an adverse effect due to this.

ks00908 commented 4 years ago

i should had specify i mean that OP content should also be posted to comments. While large ammount of comments will still cause issues with finding those additional ideas, they wouldnt be lost and still have slight chance to be noticed by staff when they look at submission

Dougley commented 4 years ago

That makes more sense, however I feel like this would loose effectiveness if the bot makes the suggestion author comment. I think commenting with a dedicated megabot account would be better.