v1.3.0 don't work on macos (The received packet format is incorrect!)

[iopq1]

hello. this update v1.3.0 don't work on macbook air m1 v13.3.1 The received packet format is incorrect!

[dreamsource-tai]

@iopq1 Have you used the USB hub? Please connect the device to the PC without hub.

[iopq1]

yes sir. now i connected type-c to type-c but not change

[dreamsource-tai]

@iopq1 Can you try the version 1.2.2?

[iopq1]

yes. i'm use 1.2.2 right now

[dreamsource-tai]

@iopq1 Does version v1.22 have this issue?

[iopq1]

1.22 is works

[dreamsource-tai]

＠iopq1 Please help us test v1.3 version. Can you see the waveform data when this issue occurs? Is the indicator light green? Can you make some parameter modifications to the device?

[iopq1]

ok. i can't see waveform. led is green. yes i can modification the device

[dreamsource-tai]

＠iopq1 Is this problem present in every acquisition? Is it possible that the device is in unstable contact?

[iopq1]

1.2.2 always good work. https://freeimage.host/i/HZMK8bt

1.3.0 never work https://freeimage.host/i/HZMKtm7 https://freeimage.host/i/HZMf37V

i have a reliable contact.

[dreamsource-tai]

@iopq1 Please send a screenshot of the device options dialog box for a look.

[iopq1]

https://freeimage.host/i/HZMqtVe

[dreamsource-tai]

@iopq1 No, not the usb bus information. On DSView, click the "Options" button on toolbar to open the options dialog, then take a screenshot.

[iopq1]

https://freeimage.host/i/HZMCk4s

[dreamsource-tai]

@iopq1 Click the button "Help"->"Log Options" to open log dialog, select the log level 5, and checked "Save to file", then caputure data one time, and upload the log to here.

[dreamsource-tai]

@iopq1 This readability is not friendly. Please upload a log with a line break. Thank you!

[iopq1]

https://dropmefiles.com/D6HQI

[dreamsource-tai]

@iopq1 Do you have the conditions to test your device on Windows or Linux? Using v1.3 version.

[iopq1]

i have a windows machine. wow. 1.3.0 work in real time on windows machine

[dreamsource-tai]

@iopq1 Please help us test this version． https://www.dreamsourcelab.com/software/DSV-1.3m.dmg

[iopq1]

unfortunately it doesn't change. it's a log file https://dropmefiles.com/T4per

[iopq1]

i got a macbook on intel CPU (v10.14.6 Mojave). i get same error

[iopq1]

mac mini (v10.13.6 High Sierra) same error

[dreamsource-tai]

@iopq1 "The received packet format is incorrect." Did this error message appear after clicking the stop button?

[iopq1]

sometimes it was before and after clicking stop button

[dreamsource-tai]

@iopq1 Will this error also pop up automatically without clicking the stop button and waiting for a certain amount of time?

[iopq1]

no. green led is blink. window shows "Triggered! -2147483648% Captured". it's continue enough long time

[dreamsource-tai]

@iopq1 Please help us to get the log from new version. You shuld clear the log first. Thank you! https://www.dreamsourcelab.com/software/DSV-1.3m2.dmg

[iopq1]

thanks you sir. this version is work. log file here - https://dropmefiles.com/0MFkv

[dreamsource-tai]

Is that issue no longer present?Please test multiple times.

[iopq1]

oh no. this problem is appeared again. https://dropmefiles.com/gAN1R

[iopq1]

maybe you need a macos log file - https://dropmefiles.com/h9Ltz

[DreamSourceLab]

@iopq1 Could you provide us with the hardware id(vid/pid) of your DSLogic? Thanks.

[iopq1]

https://freeimage.host/i/HZMqtVe pid 0x0020 vid 0x2a0e

[coolbrian]

Same behavior here. I am using Macbook Air M1, running Ventura 13.4.1. I have tried connecting DSLogic to my Macbook without a hub and the problem ("The received packet format is incorrect!") persists. Do you need any more data to help you locating the problem?

[dreamsource-tai]

@iopq1 @coolbrian I uploaded the test version, please download it. https://www.dreamsourcelab.com/software/DSV-1.3m3.dmg

[iopq1]

i have done some tests and seems that this version is worked

[dreamsource-tai]

@iopq1 Ok, thank you!

[coolbrian]

@DreamSourceLab Seems to be working now! No more the dreaded "The received packet format is incorrect!" message! Thank you!

[AndrewCapon]

Hi Guys,

Is a signed version of this 1.3m3 going to be made available for download?

Thanks

Andy

[buha]

Same issue here with 1.3.0 GUI, i just unplugged from the USB I had initially connected to and plugged into another USB port and it works. I don't know why, and I don't care at this point, but worth mentioning here.