Failed with error code 182

[noreticence]

Download AEFT 23.1 on mac M1 native and it always fails with error 182. My native os language is english canada but using en_US for both or en_GB doesnt work. I reinstalled cc but no solution

[mackonsti]

Same here, downloaded PHSP 23.5.3 just [en_US] package and still getting "Failed with error code 182" despite moving default "English" to the top (had "English UK" just before that, as I need to show the system date correctly as DD/MM/YYYY in EU format)

Tried adding "English US" in System Preferences > Language & Region > Preferred languages, and moved it to the top, same issue. Do we need to change something in Terminal.app instead? (in case a script is run...)

Thank you.

[mackonsti]

@noreticence this error doesn't seem to have any relation to the OS language.

According to this https://inf.news/en/digital/70ce7605a868760e325ab3f814025dc4.html you should access the folder /Library/Application Support/Adobe/ and see if caps is there. I then renamed via sudo the caps folder to e.g. capssss and relaunched the process, PHSP installation was successful. After this, I deleted (with sudo) that renamed old folder.

@Drovosek01 any idea what this error means and what caps folder represents? (just in case you know)

P.S. Contents do differ after this trick:

/Library/Application Support/Adobe % diff caps/Media_db.db capssssss/Media_db.db 
Binary files do not differ
/Library/Application Support/Adobe % diff caps/hdpim.db capssssss/hdpim.db 
Binary files caps/hdpim.db and capssssss/hdpim.db differ
/Library/Application Support/Adobe % diff caps/pdb.db capssssss/pdb.db 
Binary files caps/pdb.db and capssssss/pdb.db differ

[kinap35]

Same error here, with fresh AEFT_23.5-fr_FR-macuniversal package.

According to https://community.adobe.com/t5/download-install-discussions/error-182-installing-adobe-desktop-applications/td-p/13788812 seems to be something missing or broken within this install package.

I've noticed that in AEFT/application.json file, there are 2 non-core packages included: AdobeAfterEffects23AllTrial_maxon-osx-x86_64.zip AdobeAfterEffects23AllTrial_maxon-osx-arm64.zip

But these 2 files are missing in the installation package.

And packager logs confirms they have not been downloaded: [AEFT_23.5] Parsing available packages [AEFT_23.5] Selected 2 core packages and 0 non-core packages

Manually downloading these 2 files and adding them to the package allow to install AE without anymore error.

So it seems that something is broken in the parsing of packages to download, leading to some files missing in the installer package.

[denizisonline]

Manually downloading these 2 files and adding them to the package allow to install AE without anymore error.

How did you download them manually? I can't seem to figure it out

[david-born]

Same error here, with fresh AEFT_23.5-fr_FR-macuniversal package.

According to https://community.adobe.com/t5/download-install-discussions/error-182-installing-adobe-desktop-applications/td-p/13788812 seems to be something missing or broken within this install package.

I've noticed that in AEFT/application.json file, there are 2 non-core packages included: AdobeAfterEffects23AllTrial_maxon-osx-x86_64.zip AdobeAfterEffects23AllTrial_maxon-osx-arm64.zip

But these 2 files are missing in the installation package.

And packager logs confirms they have not been downloaded: [AEFT_23.5] Parsing available packages [AEFT_23.5] Selected 2 core packages and 0 non-core packages

Manually downloading these 2 files and adding them to the package allow to install AE without anymore error.

So it seems that something is broken in the parsing of packages to download, leading to some files missing in the installer package.

Hi! Sure, how can I download files? It says 'Access denied.

[TRGamer-tech]

Hello everyone I seem to be running into the same problem (See the log attached): Install.log

Is there a solution for this?

With great regards Martin

[TRGamer-tech]

I've noticed that in AEFT/application.json file, there are 2 non-core packages included: AdobeAfterEffects23AllTrial_maxon-osx-x86_64.zip AdobeAfterEffects23AllTrial_maxon-osx-arm64.zip

But these 2 files are missing in the installation package.

And packager logs confirms they have not been downloaded: [AEFT_23.5] Parsing available packages [AEFT_23.5] Selected 2 core packages and 0 non-core packages

I seem to have fixed my own problem by removing the two unnecessary packages in the application.json file (see application.json)

I hope whoever finds this can solve the issue too