I am faculty member in the School of Law trying to get help with tool we have licensed and set up through Kits but I'm not sure who to contact for help - my local IT support, OIT or DLI.
How might we (the Kits project team) design a service model for Kits that makes it clear to all users where they should go for support and clear to all support teams how to properly escalate questions/issues?
I am faculty member in the School of Law trying to get help with tool we have licensed and set up through Kits but I'm not sure who to contact for help - my local IT support, OIT or DLI.
How might we (the Kits project team) design a service model for Kits that makes it clear to all users where they should go for support and clear to all support teams how to properly escalate questions/issues?
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