Broken image links on app details page in App Store

[joliet]

Describe the bug Links to images in app detail pages are broken.

To Reproduce Steps to reproduce the behavior:

1. Go to Kits
2. Click on App Store
3. Click on app details for any app
4. See broken images

Expected behavior A clear and concise description of what you expected to happen.

Screenshots If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: [e.g. iOS]
• Browser [e.g. chrome, safari]
• Version [e.g. 22]

Smartphone (please complete the following information):

• Device: [e.g. iPhone6]
• OS: [e.g. iOS8.1]
• Browser [e.g. stock browser, safari]
• Version [e.g. 22]

Additional context Add any other context about the problem here.

[joliet]

Created this ticket in ServiceNow - https://duke.service-now.com/nav_to.do?uri=incident.do?sys_id=e9cfdc561b75419028c90f66624bcb62%26sysparm_view=itil

[noahhh]

Hi @joliet . I spoke with Dave White about this issue. It was easier for me to work on it than help him get set up with Kits again, as it was a fix that could be done within the Kits app. Let me know if you have issues with it, Dave walked me through what was wrong/what we needed to do.

[joliet]

Thanks, @noahhh . I'm still seeing the broken images even with a refresh. Are you still working on this?

[noahhh]

Interesting, I do not see broken links. Which apps do you see them for? Can you try a different browser/clear cache?

[joliet]

Ok @noahhh, I cleared cache and tested in all of these browsers - Chrome, Firefox, and Safari. The images on the app detail pages for all the apps were not showed - they showed as broken links. Let me know if you'd like me to do more testing.

[noahhh]

@joliet Ha, this is interesting. Are you on a Duke VPN? I couldn't see them until I connected to a VPN (I was on it the day of for development). If you can see them once you VPN I will talk to Dave White about that.

[joliet]

That's it, @noahhh ! I connected via VPN and the images are there.

[noahhh]

@joliet I spoke with Dave and he removed the Duke network restriction. Are you able to see the images now? This was also blocking images on the 'About' page, which looks fixed now as well.

[joliet]

This looks fixed @noahhh . Thanks! Closing.