The emails sent out of the shipping module to the customers with tracking information come from the individual email address of the person doing the shipping. Most companies want the tracking informaiton to come from a generic email address like shippping@domain.com.
CB client does not allow the same email account for multiple CB users.
This needs to be changed to all of the tracking emails come out of one email account. This could be easily setup to use the email account of a special user like "shippingadmin".
WORKAROUND 1:
Create a new CB user like "shipping", setup the email account "shipping@domain.com" for this CB user, then have all shipping staff login as this user. Problems (a) this is a violation of the CB license agreement (b) you can't tell which user did what with many staff logging in as the same user.
WORKAROUND 2:
With SQL updates you can get the same email account working for multiple CB users. CAUTION: (a) Only one of the users should be setup for reading emails POP3, OR, (b) Make the email account no-reply SMTP send only and apply to to all of the shipping users.
The emails sent out of the shipping module to the customers with tracking information come from the individual email address of the person doing the shipping. Most companies want the tracking informaiton to come from a generic email address like shippping@domain.com.
CB client does not allow the same email account for multiple CB users.
This needs to be changed to all of the tracking emails come out of one email account. This could be easily setup to use the email account of a special user like "shippingadmin".
WORKAROUND 1: Create a new CB user like "shipping", setup the email account "shipping@domain.com" for this CB user, then have all shipping staff login as this user. Problems (a) this is a violation of the CB license agreement (b) you can't tell which user did what with many staff logging in as the same user.
WORKAROUND 2: With SQL updates you can get the same email account working for multiple CB users. CAUTION: (a) Only one of the users should be setup for reading emails POP3, OR, (b) Make the email account no-reply SMTP send only and apply to to all of the shipping users.