Getting Error(No module named 'dynatrace.environment_v1') when I add endpoint on Ping plugin

[tushargks]

Getting Error(No module named 'dynatrace.environment_v1') when I add endpoint on Ping plugin: Not sure if i am doing something wrong, Please advise ASAP

Ping Version: 1.012 Type: ActiveGate extension Id: custom.remote.python.thirdparty_ping

[myieye]

@dlopes7 Could you help out here maybe?

[tushargks]

@myieye @dlopes7

The port check extension is working fine on the same cluster, but seeing above error for Ping extension, could you please check and help me at the earliest

Thanks

[myieye]

I don't know a ton about extensions, but if it can't find a module, I'd assume that it's not deployed on the ActiveGate properly. Did you deploy the right zip file? Is it maybe corrupted?

[tushargks]

@myieye

I am doing it on Linux server and yes the Extension is deployed on the Activegate under path: "/opt/dynatrace/remotepluginmodule/plugin_deployment"

Today I tried to deploy the same extension on different AG on the same cluster and it works, looks like its issue with the Active Gate, is there any location i can look for the logs on the not working AG? Weird part is the other extensions are working on this AG

[myieye]

Here's the troubleshooting page. Right at the top it tells you where to find logs: https://www.dynatrace.com/support/help/extend-dynatrace/extensions/troubleshooting/troubleshoot-extensions/

[myieye]

dynatrace.environment_v1 is packaged in the extension for both the ping and port extensions.

So, I'm not sure how it could be missing unless it's corrupted. I'm assuming you tried redownloading the zip and redeploying it on both the cluster and AG?

[tushargks]

@myieye yes i re done all the steps but same results, not sure how to proceed from here

[myieye]

I've reached out to several developers now. Will let you know when I learn anything.

[dlopes7]

@tushargks this is likely an issue with different extensions using the same dynatrace package in different versions.

Make sure you have all synthetic extensions (ping, port, dns) on the latest version on that AG, the latest version uses the same dynatrace package version.

Also when troubleshooting this please take a look at the plugin logs, and maybe attach the exception here. You would have seen a stacktrace that indicates that the ping extension is trying to import code from another extension.

[tushargks]

@dlopes7

This works, thanks you! Could you let me know what directory i can find the plugin logs, i did check under /var/log/dynatrace but no plugin directory available to check the logs

[myieye]

@dlopes7 Thanks for the help!!

@tushargks As stated on the troubleshooting page, the logs should be in /var/lib/dynatrace/remotepluginmodule/log/remoteplugin

[myieye]

Closing as @tushargks's problem has been solved by using the most current version of all extensions so that there aren't conflicting dependency versions.