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EDCD / EDMarketConnector

Downloads commodity market and other station data from the game Elite: Dangerous for use with all popular online and offline trading tools.
GNU General Public License v2.0
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Release 4.1.3 Silently failing #755

Closed TonyFlury closed 3 years ago

TonyFlury commented 3 years ago

Having upgraded from the previous release to Release 4.1.3 on Windows 10, I am unable to run the new release.

There is no error message, and even running the executable from the command line provides no console based errors either.

I have done an entirely clean installation as well and still had no joy.

I don't know how to help diagnose this issue. For the time being I will revert.

Athanasius commented 3 years ago

Can I ask what path you used to open this issue? I thought I'd found all the references to the no-template issue form, replacing them with the Bug Report specific one.

Athanasius commented 3 years ago

As you didn't use the Bug Report template could you please fill it in in a comment here:

Please check the Known Issues in case this has already been reported.

Please also check if the issue is covered in our Troubleshooting Guide. It might be something with a known work around, or where a third party (such as EDSM) is causing logging that is harmless.

Please complete the following information:

Describe the bug A clear and concise description of what the bug is.

To Reproduce Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Expected behavior A clear and concise description of what you expected to happen.

Screenshots If applicable, add screenshots to help explain your problem.

Additional context Add any other context about the problem here.

NoFoolLikeOne commented 3 years ago

Hey Tony. What plugins are you running?

TonyFlury commented 3 years ago

Tried it with the Canon plugin, and with None.

BTW - To raise this issue (without a template) I simply clicked on the Issues link at the top of the page.

I have resolved the issue as it seems that this latest installation seems to need a Windows restart (previous updates have not needed that.

NoFoolLikeOne commented 3 years ago

Does it still happen without the Canonn plugin? We have had problems before . If it happens again please leave a bug report on the Canonn plugin issues section.

A-UNDERSCORE-D commented 3 years ago

@TonyFlury Regardless. Please fill out our bug report template. Its not there to look pretty.

Athanasius commented 3 years ago

It's possible this was a case of #678 - the prior EDMC version left a 'zombie' process behind which then got found by the new version, which then tried to raise the now non-existent window and then exited.

I'll look into adding some code to make a popup appear in that case, plus log it. And this is why we always want the log files.

VAKazakov commented 3 years ago

One of my pilots appear to have that problem as well, so here is info Version: 4.1.3 OS: Win 10 x64 OS Locale: Russian Logs: EDMarketConnector.log EDMarketConnector-debug.log Ping me in #edmc, if some additional info needed

Athanasius commented 3 years ago

For completeness, as discussed on Discord.

This turned out to be someone running under Windows 10, build 17134 (Version 1803), but having set EDMarketConnector.exe to run under Windows 7 compatibilty for some reason. We've now implemented an extra Windows version check before even attempting to set UTF-8 encoding, as in this case no exception was even thrown.

Fix released in 4.1.4

TonyFlury commented 3 years ago

Just A note - my issue wasn't running under compatibility mode. My issue was resolved by a restart, so I am guessing it was the zombie process issue. Thanks to the team for a great response.