search

EDMdesigner / editor-issues

This is an issue tracking repository for reporting bugs, improvements and feature requests of our email editor.
5 stars 1 forks source link

Rendering issue with hyperlinked buttons - Links do not work #116

Closed GVSupport closed 5 years ago

GVSupport commented 5 years ago

We are seeing an issue where when rendering a preview email, the link in the button frequently doesn't work.

I have a saved template and I sent a preview - the link on the button works. With no changes made, I previewed again and the link didn't work in the second email. Viewing the source HTML in both emails, they are different.

1st preview with working link

<td valign="top" align="center" style="padding-top: 10px;padding-right: 40px;padding-bottom: 10px;padding-left: 40px;"><a href="http://www.gold-vision.com" target="_blank" style="text-decoration: none;" class="edm_button"><span style="font-family: arial;font-size: 14px;color: #000000;line-height: 14px;text-decoration: none;"><span style="color: #ffffff; font-family: arial;">Read about it here</span></span> </a></td>

2nd preview where the link doesn't work

<td valign="top" align="center" style="padding-top: 20px;padding-right: 10px;padding-left: 10px;">
<a href="http://www.gold-vision.com" target="_blank" style="display: inline-block;text-decoration: none;">
<table cellpadding="0" cellspacing="0" border="0" bgcolor="#008BA6" style="border: 1px solid #008BA6;background-color: #008BA6;" class="full-width">
<tr>
<td align="center" style="padding-top: 10px;padding-right: 40px;padding-bottom: 10px;padding-left: 40px;">
<span style="color: #000000 !important;font-family: arial;font-size: 14px;mso-line-height: exactly;line-height: 14px;">
<font color="#000000">
<span style="text-align: center;"><span style="color: #ffffff; font-family: arial;">Read about it here</span></span>
</font>
</span>
</td>

Is this a known issue? How can we resolve it?

gyulanemeth commented 5 years ago

Hello,

Where did it not work? I'm suspecting in mso outlook versions. You will have to use the unsanitized route for generating the email html.

GVSupport commented 5 years ago

Hi

In the designer I sent a preview of the template. I sent another preview of the same template two minutes later having made no changes to the design.

The HTML forming the button and hyperlink was different in each email, which does not make sense. You can see the two examples of the HTML in the Github ticket.

Why would the HTML be formed differently for two previews from the same template?

Thanks

Russell Jackson

Gold-Vision CRM Senior Technical Support Consultant rjackson@gold-vision.commailto:rjackson@gold-vision.com UK +44 (0)1788 511 110 North America +1 (647) 494 9870 Toll Free +1 (877) 673 1230 Twitterhttps://twitter.com/goldvisioncrm | LinkedInhttps://www.linkedin.com/company/esteiro-business-solutions-limited | Facebookhttps://www.facebook.com/goldvisioncrm/ | gold-vision.comhttps://www.gold-vision.com

[Arrange your upgrade today.]https://gvhelp.goldvisioncrm.com/gol/arrange-your-gold-vision-8-upgrade/?utm_source=signature&utm_medium=email&utm_campaign=arrange-your-upgrade;utm_content=rjackson

The contents of this email are private and for the use of the intended recipient in accordance with our Privacy Noticehttps://www.gold-vision.com/privacy-notice. If this email has been delivered to you in error, please let us know and delete the email. All outgoing email is scanned for viruses, however, we cannot guarantee full protection. Gold-Vision is the trading name of Esteiro Business Solutions Ltd., located at Unit 4-6 Ryehills Lane, West Haddon, Northants, NN6 7BX, UK. Reg. 04292582 From: Gyula Németh notifications@github.com Sent: 29 October 2019 15:26 To: EDMdesigner/editor-issues editor-issues@noreply.github.com Cc: Gold-Vision Support support@gold-vision.com; Author author@noreply.github.com Subject: Re: [EDMdesigner/editor-issues] Rendering issue with hyperlinked buttons - Links do not work (#116)

Hello,

Where did it not work? I'm suspecting in mso outlook versions. You will have to use the unsanitized route for generating the email html.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/EDMdesigner/editor-issues/issues/116?email_source=notifications&email_token=AEOBDZ4ZYSR6JJXSY2W5THTQRBIZHA5CNFSM4JGKBNZ2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOECQ5V7Q#issuecomment-547478270, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AEOBDZ3C4MAGPCUMCMEUOFTQRBIZHANCNFSM4JGKBNZQ.

gyulanemeth commented 5 years ago

Hello,

we released a button enhancement that will make the whole button clickable on all email clients but outlook. We introduced a fallback mechanism for outlook, but that requires everyone to use the generator without sanitizing.

We are checking right now if it's safe to make the without sanitizing the default option.

gyulanemeth commented 5 years ago

We are running our final tests and I'm very confident that we will release the fix very early tomorrow.

GVSupport commented 5 years ago

Thank you.

Do you have any news on this please as we have a collection of customer support issues reported for this.

Regards

Mark

Mark Vernon

Gold-Vision CRM Head of Product Development mjvernon@gold-vision.commailto:mjvernon@gold-vision.com UK +44 (0)1788 511 110 North America +1 (647) 494 9870 Toll Free +1 (877) 673 1230 Twitterhttps://twitter.com/goldvisioncrm | LinkedInhttps://www.linkedin.com/company/esteiro-business-solutions-limited | Facebookhttps://www.facebook.com/goldvisioncrm/ | gold-vision.comhttps://www.gold-vision.com

[Your CRM, your way - find out more]https://www.gold-vision.com/?utm_source=signature&utm_medium=email&utm_campaign=your-crm-your-way;utm_content=mjvernon

The contents of this email are private and for the use of the intended recipient in accordance with our Privacy Noticehttps://www.gold-vision.com/privacy-notice. If this email has been delivered to you in error, please let us know and delete the email. All outgoing email is scanned for viruses, however, we cannot guarantee full protection. Gold-Vision is the trading name of Esteiro Business Solutions Ltd., located at Unit 4-6 Ryehills Lane, West Haddon, Northants, NN6 7BX, UK. Reg. 04292582 From: Gyula Németh notifications@github.com Sent: 29 October 2019 17:08 To: EDMdesigner/editor-issues editor-issues@noreply.github.com Cc: Gold-Vision Support support@gold-vision.com; Author author@noreply.github.com Subject: Re: [EDMdesigner/editor-issues] Rendering issue with hyperlinked buttons - Links do not work (#116)

We are running our final tests and I'm very confident that we will release the fix very early tomorrow.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/EDMdesigner/editor-issues/issues/116?email_source=notifications&email_token=AEOBDZZBJYGD5YXJM333IPDQRBUVVA5CNFSM4JGKBNZ2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOECRKKAA#issuecomment-547529984, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AEOBDZ7RU74GQD4LB7TEYELQRBUVVANCNFSM4JGKBNZQ.

GVSupport commented 5 years ago

Hi Gyula,

Do you have any update on this please?

Thanks

Mark

Mark Vernon

Gold-Vision CRM Head of Product Development mjvernon@gold-vision.commailto:mjvernon@gold-vision.com UK +44 (0)1788 511 110 North America +1 (647) 494 9870 Toll Free +1 (877) 673 1230 Twitterhttps://twitter.com/goldvisioncrm | LinkedInhttps://www.linkedin.com/company/esteiro-business-solutions-limited | Facebookhttps://www.facebook.com/goldvisioncrm/ | gold-vision.comhttps://www.gold-vision.com

[Your CRM, your way - find out more]https://www.gold-vision.com/?utm_source=signature&utm_medium=email&utm_campaign=your-crm-your-way;utm_content=mjvernon

The contents of this email are private and for the use of the intended recipient in accordance with our Privacy Noticehttps://www.gold-vision.com/privacy-notice. If this email has been delivered to you in error, please let us know and delete the email. All outgoing email is scanned for viruses, however, we cannot guarantee full protection. Gold-Vision is the trading name of Esteiro Business Solutions Ltd., located at Unit 4-6 Ryehills Lane, West Haddon, Northants, NN6 7BX, UK. Reg. 04292582 From: Gold-Vision Support Sent: 30 October 2019 10:07 To: EDMdesigner/editor-issues reply@reply.github.com; EDMdesigner/editor-issues editor-issues@noreply.github.com Cc: Gold-Vision Support support@gold-vision.com; Author author@noreply.github.com Subject: RE: [EDMdesigner/editor-issues] Rendering issue with hyperlinked buttons - Links do not work (#116)

Thank you.

Do you have any news on this please as we have a collection of customer support issues reported for this.

Regards

Mark

Mark Vernon

Gold-Vision CRM Head of Product Development mjvernon@gold-vision.commailto:mjvernon@gold-vision.com UK +44 (0)1788 511 110 North America +1 (647) 494 9870 Toll Free +1 (877) 673 1230 Twitterhttps://twitter.com/goldvisioncrm | LinkedInhttps://www.linkedin.com/company/esteiro-business-solutions-limited | Facebookhttps://www.facebook.com/goldvisioncrm/ | gold-vision.comhttps://www.gold-vision.com

[Your CRM, your way - find out more]https://www.gold-vision.com/?utm_source=signature&utm_medium=email&utm_campaign=your-crm-your-way;utm_content=mjvernon

The contents of this email are private and for the use of the intended recipient in accordance with our Privacy Noticehttps://www.gold-vision.com/privacy-notice. If this email has been delivered to you in error, please let us know and delete the email. All outgoing email is scanned for viruses, however, we cannot guarantee full protection. Gold-Vision is the trading name of Esteiro Business Solutions Ltd., located at Unit 4-6 Ryehills Lane, West Haddon, Northants, NN6 7BX, UK. Reg. 04292582 From: Gyula Németh notifications@github.com<mailto:notifications@github.com> Sent: 29 October 2019 17:08 To: EDMdesigner/editor-issues editor-issues@noreply.github.com<mailto:editor-issues@noreply.github.com> Cc: Gold-Vision Support support@gold-vision.com<mailto:support@gold-vision.com>; Author author@noreply.github.com<mailto:author@noreply.github.com> Subject: Re: [EDMdesigner/editor-issues] Rendering issue with hyperlinked buttons - Links do not work (#116)

We are running our final tests and I'm very confident that we will release the fix very early tomorrow.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/EDMdesigner/editor-issues/issues/116?email_source=notifications&email_token=AEOBDZZBJYGD5YXJM333IPDQRBUVVA5CNFSM4JGKBNZ2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOECRKKAA#issuecomment-547529984, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AEOBDZ7RU74GQD4LB7TEYELQRBUVVANCNFSM4JGKBNZQ.

iamgaborgithub commented 5 years ago

Hello @GVSupport

We changed the default behavior of our generator. From now we don't sanitize the code. We did it because that sanitization caused the issue with the button yesterday and also some issues in the past.

If you have problems because of this change, please let me know and we will help you.

Could you please test the preview that you mentioned again to be sure about our fix works for you as well?

Kind regards, Gábor Project Manager @ EDMdesigner.com

GVSupport commented 5 years ago

Thank you for the update. It appears ok from our end.

Mark Vernon

Gold-Vision CRM Head of Product Development mjvernon@gold-vision.commailto:mjvernon@gold-vision.com UK +44 (0)1788 511 110 North America +1 (647) 494 9870 Toll Free +1 (877) 673 1230 Twitterhttps://twitter.com/goldvisioncrm | LinkedInhttps://www.linkedin.com/company/esteiro-business-solutions-limited | Facebookhttps://www.facebook.com/goldvisioncrm/ | gold-vision.comhttps://www.gold-vision.com

[Your CRM, your way - find out more]https://www.gold-vision.com/?utm_source=signature&utm_medium=email&utm_campaign=your-crm-your-way;utm_content=mjvernon

The contents of this email are private and for the use of the intended recipient in accordance with our Privacy Noticehttps://www.gold-vision.com/privacy-notice. If this email has been delivered to you in error, please let us know and delete the email. All outgoing email is scanned for viruses, however, we cannot guarantee full protection. Gold-Vision is the trading name of Esteiro Business Solutions Ltd., located at Unit 4-6 Ryehills Lane, West Haddon, Northants, NN6 7BX, UK. Reg. 04292582 From: Gábor Kovács notifications@github.com Sent: 30 October 2019 12:51 To: EDMdesigner/editor-issues editor-issues@noreply.github.com Cc: Gold-Vision Support support@gold-vision.com; Mention mention@noreply.github.com Subject: Re: [EDMdesigner/editor-issues] Rendering issue with hyperlinked buttons - Links do not work (#116)

Hello @GVSupporthttps://github.com/GVSupport

We changed the default behavior of our generator. From now we don't sanitize the code. We did it because that sanitization caused the issue with the button yesterday and also some issues in the past.

If you have problems because of this change, please let me know and we will help you.

Could you please test the preview that you mentioned again to be sure about our fix works for you as well?

Kind regards, Gábor Project Manager @ EDMdesigner.com

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/EDMdesigner/editor-issues/issues/116?email_source=notifications&email_token=AEOBDZ3NZ5QFQGUZ6RYI42LQRF7KXA5CNFSM4JGKBNZ2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOECUBITI#issuecomment-547886157, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AEOBDZ45ZCRH2SDZUULLN6DQRF7KXANCNFSM4JGKBNZQ.