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EDMdesigner / editor-issues

This is an issue tracking repository for reporting bugs, improvements and feature requests of our email editor.
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Bottom of letters not displaying properly on fontsize 13. Problem solved with size 14 #75

Open RichardMailcamp opened 7 years ago

RichardMailcamp commented 7 years ago

edm Hi,

A client encountered the problem that bottom of "j's" and "g's" for instance are not displaying correctly. Changed line height, no avail. In the end found the solution by changing font size from 13 to 14, but it should not have to be a problem.

smiska commented 7 years ago

Hi,

Could you share more information for the reproduction steps? I had no problems with 13px fonts. Could you enclose the template name, so we can take a look? Operating System and Web browser information is also helpful. Thank you!

GVSupport commented 7 years ago

We are also having a problem with this. For us, the issue is affecting text that is a heading. Font size is 32. We tried changing the line height and also changing the font size by one pixel either way. The issue is still present when the mail is viewed in Outlook.

capture

The email viewed in a browser looks fine, the base of the letter is only being chopped off in Outlook.

smiska commented 7 years ago

We are working on an update of the generator, which will fix these problems on Outlook. @RichardMailcamp do you also experienced this on Outlook? Our fix will affect desktop Outlooks email clients.

smiska commented 7 years ago

We updated the our generator. Probably you could see these kind of bugs disappear already? I certainly hope so. Please tell us if anything similar would come up.

RichardMailcamp commented 7 years ago

Hi,

Nope… unfortunately not

[cid:image004.png@01D33C46.18B52BA0]

Met vriendelijke groet, Richard Crombie

[mc_mail_logo] Handige instructievideo’s MailCamp heeft korte, heldere instructievideo’s van haar programma. Bekijk deze basis video’s hierhttps://www.mailcamp.nl/kennis/instructievideos/ Vragen of problemen? Je mag altijd bellen of mailen naar support@mailcamp.nlmailto:support@mailcamp.nl. We zijn je graag van dienst.

Bezoekadres Nieuwe Hemweg 2 1013 BG Amsterdam

Tel.: +31 (0) 20 705 85 00 Support: support@mailcamp.nlmailto:support@mailcamp.nl E-mail: richard@mailcamp.nlmailto:richard@mailcamp.nl Web: www.mailcamp.nlhttp://www.mailcamp.nl/

Van: smiska [mailto:notifications@github.com] Verzonden: Tuesday, October 3, 2017 12:44 PM Aan: EDMdesigner/editor-issues editor-issues@noreply.github.com CC: Richard Crombie richard@mailcamp.nl; Mention mention@noreply.github.com Onderwerp: Re: [EDMdesigner/editor-issues] Bottom of letters not displaying properly on fontsize 13. Problem solved with size 14 (#75)

We updated the our generator. Probably you could see these kind of bugs disappear already? I certainly hope so. Please tell us if anything similar would come up.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/EDMdesigner/editor-issues/issues/75#issuecomment-333805160, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AQWHteyQgWiAIXOdEdTEKZFwHRVLdLpAks5sog_pgaJpZM4MgVdP.

smiska commented 7 years ago

Thanks for the feedback. I think you don't see the changes in an old template. If you create a new one or modify the corresponding properties in the old one and generate the project you should have an updated version of the HTML. If you can provide a projectId I'll look into it.

RichardMailcamp commented 7 years ago

On second thought, I only just now realized that i replied to this thread thinking it was a different issue... Sorry. I'll get back to you as soon as i find out from the client which newsletter it was on. (forgot)