Update Check-in FAQ

[EGI-ILM]

Added Check-in help section in FAQ

[github-actions[bot]]

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[gwarf]

The casing is EGI Helpdesk not EGI HelpDesk, cf other usages like https://www.egi.eu/service/helpdesk/ and https://helpdesk.egi.eu/

[github-actions[bot]]

Documentation preview deployed!

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[github-actions[bot]]

Documentation preview deployed!

Available at https://docs.egi.eu/documentation/573

[gwarf]

@vardizzo-lab, can you please review this PR?

[github-actions[bot]]

Documentation preview deployed!

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[gwarf]

@EGI-ILM, I'm wondering if it should not be the last entry instead of the first in the FAQ...

[EGI-ILM]

@EGI-ILM, I'm wondering if it should not be the last entry instead of the first in the FAQ...

From the point of view of making users follow a check-list ("my issue is not listed so I used the contact address as the final resource"), the suggestion makes sense.

However, I think that it is better at the beginning, as the other sections address very specific situations that likely will not be of interest for most of the cases. So most of the time we would force users to scroll down to find the contact point.

As the section is very small, it can be seen clearly that other issues are listed below, so it is already an invitation for users to browse if their issue is listed there.

[gwarf]

Yes, the idea was to use this as a last resort, pushing users to read the remaining entries ;) I'm leaving this to you and @vardizzo-lab.

[github-actions[bot]]

Documentation preview deployed!

Available at https://docs.egi.eu/documentation/573