[App - Course] Rate and feedback

[iarandrd]

Problem Statement: Users need a way to provide feedback on their learning experience after completing a course. Currently, there is no option for users to rate courses or leave comments, which prevents collecting valuable insights to improve the content and user experience.

Goal: Allow users to rate a course and leave written feedback once it has been completed. This will provide a better understanding of user satisfaction and areas for course improvement.

Scope:

• A rating system (e.g., stars, thumbs up/down) that users can interact with after finishing a course
• A text box for users to provide feedback about their experience
• Ensure feedback is optional, but the rating system is mandatory to submit

Solution Ideas:

• Use a 5-star rating system with an optional text box where users can describe what they liked or didn’t like about the course
• After completing a course, show a simple pop-up or screen prompting users to rate the course
• Store the feedback and ratings in the database for analysis by content creators in the website dashboard

Risks and Unknowns:

• Users might skip the feedback process if it feels too time-consuming or intrusive
• Ensuring that feedback collected is constructive and not abusive could be a challenge without moderation

Success Criteria:

• Users can successfully rate a course upon completion
• Users can provide optional feedback in a text box
• Ratings and feedback are stored and accessible for future review by course creators

[magnusklundgren]

Proposed Solution:

• 5-star system: Mandatory rating.
• Dropdown menu: Users select predefined feedback options.
• Text box: Optional for additional feedback.

Acceptance Criteria:

Dropdown Menu:

• Users can select one or more options from the dropdown menu.
• The dropdown menu options are clear and relevant to the course experience.

Text Box:

• Users can enter text into the optional text box.
• The text box is clearly labeled and its purpose is explained.

5-Star System:

• Users can select a rating from 1 to 5 stars.
• The rating system is visually prominent and easy to use.

Feedback Submission:

• Users can successfully submit their feedback (rating and optional text).
• A confirmation message is displayed upon successful submission.

Data Storage:

• Ratings and feedback are stored in the database.

Feedback visibility:

• The top 2 categories of the predefined options are shown as labels on the course.