Crash resulting in "Please check your internet connection and try again (Error 277)" despite stable internet connection

[hutek]

Guidelines

• [X] I checked for duplicate bug reports
• [X] I tried to find a way to reproduce the bug

Version

Development (Unstable)

What happened? What did you expect to happen?

I tried to join one of the starter planets on Staging from save (Rahuf Omega). After some progress on the loading screen, the game crashed with Error 277, despite me having a stable internet connection. I've tried this on the other starter planets, but they load from save fine.

The contents of the client logs only contain audio ownership errors and infinite yield of skybox loading, but based on logs from a normal planet, the crash happens before animations and controls are loaded

Loading into test zone works fine 100% of the time.

How can we reproduce this bug?

1. Join the lobby
2. Join Rahuf Omega from save

Frequency

Always

[Hexcede]

@hutek This happens because the Roblox server crashes. If you can please provide the full coordinate of the planet instead of the name that would be helpful.

[hutek]

@Hexcede hello cedehex the coords are -29, 79, 5, 4

[hutek]

misclick

[khaopong23TH4]

I also got the same bug. I could stay in the game for like 40 seconds and I just disconnected. In the main game. I can't even play because of it.