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EionRobb / purple-teams

A MS Teams plugin for libpurple/Pidgin (3rd party client)
GNU General Public License v3.0
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Messages sent over chat do not appear until restart #53

Open contouredsolutions opened 7 months ago

contouredsolutions commented 7 months ago

I am using Pidgin for Windows v 2.14.13.

I was able to get the Teams plugin to work. However, when chatting in a group, none of the messages I send or are sent to me show up in the session. However, if I close the client and open it again, I can see the messages in the session. New messages will exhibit the same problem.

EionRobb commented 7 months ago

Oh no! Sounds like the complete opposite problem to https://github.com/EionRobb/purple-teams/issues/51 ;( Is it happening for a particular type of group message? Does it work ok for one-to-one IMs? Is it in a Teams Channel or a multi-user group chat thingee?

Are you able to get a debug log? To do so, open the Help->Debug Window, then leave that open while receiving a message from the normal teams client that's not showing up in Pidgin, then pause the output of the debug window and save to a .txt file and attach to the issue here?

You might also want to review the txt file to make sure there's nothing sensitive or private that you don't want public. Or else you can send to me directly.

contouredsolutions commented 7 months ago

Sir!

Thank you for your response. I have tried both one-on-one and via groups with the exact same result. I am attaching the debug output now.

The log does not appear to have anything sensitive.

purple-debug.log

EionRobb commented 7 months ago

That's so weird! The log is completely full of failed requests, eh 

(14:11:53) teams: Fetching url https://southcentralus-prod-2.notifications.teams.microsoft.com/users/ME/endpoints/02702433-3b14-4bc9-9def-47771acc22b4/events/poll?cursor=1711660294.66576
(14:11:53) http: Performing new request 0B2A1828 to southcentralus-prod-2.notifications.teams.microsoft.com.
(14:11:53) http: Request 0B2A1828 performed without success.

But yet some requests work fine?? I'm at a bit of a loss as to what this might be... I might need to add some extra debugging in to try figure it out.

Do you have system proxy settings or vpn settings needed to connect to the Internet that might not be set up in Pidgin perhaps? Or were you getting any popups asking to confirm server certificates?

EionRobb commented 7 months ago

Actually, just to rule out the last idea, can you try using the https://github.com/EionRobb/pidgin-win32-nss-cert-import plugin to see if loading the Windows system certificates into Pidgin would help?

contouredsolutions commented 7 months ago

No VPNs or content filters. Shall I place that DLL in the Plugins directory?

On Thu, Mar 28, 2024 at 2:40 PM 'Eion Robb' via Sales Group < @.***> wrote:

Actually, just to rule out the last idea, can you try using the https://github.com/EionRobb/pidgin-win32-nss-cert-import plugin to see if loading the Windows system certificates into Pidgin would help?

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contouredsolutions commented 7 months ago

I also disabled the Proxy setting on Pidgin.

On Thu, Mar 28, 2024 at 2:42 PM David Martinez @.***> wrote:

No VPNs or content filters. Shall I place that DLL in the Plugins directory?

On Thu, Mar 28, 2024 at 2:40 PM 'Eion Robb' via Sales Group < @.***> wrote:

Actually, just to rule out the last idea, can you try using the https://github.com/EionRobb/pidgin-win32-nss-cert-import plugin to see if loading the Windows system certificates into Pidgin would help?

— Reply to this email directly, view it on GitHub https://github.com/EionRobb/purple-teams/issues/53#issuecomment-2026178537, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQRIOC4GK7HB32ZGYOH4AN3Y2SE6HAVCNFSM6AAAAABFIKU45CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMRWGE3TQNJTG4 . You are receiving this because you authored the thread.Message ID: @.***>

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EionRobb commented 7 months ago

Yeah, pop the dll in the plugins directory, and enable it through Tools->Plugins->Win32 Cert Importer

contouredsolutions commented 7 months ago

Enabled, restarted Pidgin, no dice.

On Thu, Mar 28, 2024 at 2:48 PM 'Eion Robb' via Sales Group < @.***> wrote:

Yeah, pop the dll in the plugins directory, and enable it through Tools->Plugins->Win32 Cert Importer

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EionRobb commented 7 months ago

Ok yeah, the certificate idea was a non-starter, I can see that some requests go through fine but then another request on the same server fails:

(14:10:54) teams: Fetching url https://apac.ng.msg.teams.microsoft.com/v1/users/ME/conversations/19%3Aa03c7f3d77cc40309b1f20b01a398784%40thread.v2/messages
(14:10:54) http: Performing new request 0471FB88 to apac.ng.msg.teams.microsoft.com.
...
(14:10:55) http: Request 0471FB88 performed successfully.
...
(14:10:55) teams: Fetching url https://apac.ng.msg.teams.microsoft.com/v2/users/ME/endpoints/02702433-3b14-4bc9-9def-47771acc22b4
(14:10:55) http: Performing new request 0467D420 to apac.ng.msg.teams.microsoft.com.
(14:10:55) http: Request 0467D420 performed without success.

Hmm... maybe the v1 vs v2 difference? Does your company have restrictions around blocking or allowing New Teams vs Classic Teams, perhaps?

contouredsolutions commented 7 months ago

No, our firewall is pretty open.

Is there anything else I can test on this end? Perhaps the AV software?

David Martinez Founder and CEO

Office: (909) 992-0330 Direct: (909) 634-2232 Fax: (909) 354-3125 Email: @.***

NOTE: If you need technical support, please send an email to @.***

On Thu, Mar 28, 2024, 3:15 PM 'Eion Robb' via Sales Group < @.***> wrote:

Ok yeah, the certificate idea was a non-starter, I can see that some requests go through fine but then another request on the same server fails:

(14:10:54) teams: Fetching url https://apac.ng.msg.teams.microsoft.com/v1/users/ME/conversations/19%3Aa03c7f3d77cc40309b1f20b01a398784%40thread.v2/messages (14:10:54) http: Performing new request 0471FB88 to apac.ng.msg.teams.microsoft.com. ... (14:10:55) http: Request 0471FB88 performed successfully. ... (14:10:55) teams: Fetching url https://apac.ng.msg.teams.microsoft.com/v2/users/ME/endpoints/02702433-3b14-4bc9-9def-47771acc22b4 (14:10:55) http: Performing new request 0467D420 to apac.ng.msg.teams.microsoft.com. (14:10:55) http: Request 0467D420 performed without success.

Hmm... maybe the v1 vs v2 difference? Does your company have restrictions around blocking or allowing New Teams vs Classic Teams, perhaps?

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contouredsolutions commented 7 months ago

Sir,

I hope you had a good weekend.

I tried lifting AV restrictions for the Pidgin executable, and still no dice. I even tried to use this at home, and still nothing. Any suggestions?

On Thu, Mar 28, 2024 at 3:42 PM David Martinez @.***> wrote:

No, our firewall is pretty open.

Is there anything else I can test on this end? Perhaps the AV software?

David Martinez Founder and CEO

Office: (909) 992-0330 Direct: (909) 634-2232 Fax: (909) 354-3125 Email: @.***

NOTE: If you need technical support, please send an email to @.***

On Thu, Mar 28, 2024, 3:15 PM 'Eion Robb' via Sales Group < @.***> wrote:

Ok yeah, the certificate idea was a non-starter, I can see that some requests go through fine but then another request on the same server fails:

(14:10:54) teams: Fetching url https://apac.ng.msg.teams.microsoft.com/v1/users/ME/conversations/19%3Aa03c7f3d77cc40309b1f20b01a398784%40thread.v2/messages (14:10:54) http: Performing new request 0471FB88 to apac.ng.msg.teams.microsoft.com. ... (14:10:55) http: Request 0471FB88 performed successfully. ... (14:10:55) teams: Fetching url https://apac.ng.msg.teams.microsoft.com/v2/users/ME/endpoints/02702433-3b14-4bc9-9def-47771acc22b4 (14:10:55) http: Performing new request 0467D420 to apac.ng.msg.teams.microsoft.com. (14:10:55) http: Request 0467D420 performed without success.

Hmm... maybe the v1 vs v2 difference? Does your company have restrictions around blocking or allowing New Teams vs Classic Teams, perhaps?

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EionRobb commented 6 months ago

I've just done a bunch of work updating things to improve incoming message reliability. Can you try with the latest changes?

contouredsolutions commented 6 months ago

Let me download it now. The Windows plugin was updated?

On Fri, Apr 26, 2024 at 5:59 AM 'Eion Robb' via Sales Group < @.***> wrote:

I've just done a bunch of work updating things to improve incoming message reliability. Can you try with the latest changes?

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EionRobb commented 6 months ago

Yup, the prebuilt dll should include it

contouredsolutions commented 6 months ago

Got it.

I tried the update and no dice. Anything else I can try?

On Fri, Apr 26, 2024 at 3:25 PM 'Eion Robb' via Sales Group < @.***> wrote:

Yup, the prebuilt dll should include it

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EionRobb commented 6 months ago

Can you get a new debug log with the latest dll?

contouredsolutions commented 6 months ago

Thanks!

On Fri, Apr 26, 2024 at 7:14 PM 'Eion Robb' via Sales Group < @.***> wrote:

Can you get a new debug log with the latest dll?

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contouredsolutions commented 6 months ago

Just checking in to see if there were any updates.

On Mon, Apr 29, 2024 at 10:14 PM David Martinez @.***> wrote:

Thanks!

On Fri, Apr 26, 2024 at 7:14 PM 'Eion Robb' via Sales Group < @.***> wrote:

Can you get a new debug log with the latest dll?

— Reply to this email directly, view it on GitHub https://github.com/EionRobb/purple-teams/issues/53#issuecomment-2080321785, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQRIOC2L2SS5I44OIEH4KWDY7MCX5AVCNFSM6AAAAABFIKU45CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAOBQGMZDCNZYGU . You are receiving this because you authored the thread.Message ID: @.***>

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EionRobb commented 6 months ago

Still waiting for a new debug log with the latest dll. How did you get on with grabbing it?

contouredsolutions commented 6 months ago

Apologies, I thought I had sent it in my last email. Here it is.

On Wed, May 15, 2024 at 2:41 PM 'Eion Robb' via Sales Group < @.***> wrote:

Still waiting for a new debug log with the latest dll. How did you get on with grabbing it?

— Reply to this email directly, view it on GitHub https://github.com/EionRobb/purple-teams/issues/53#issuecomment-2113501654, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQRIOC4Q5EFIJLPYOH33AFTZCPJCHAVCNFSM6AAAAABFIKU45CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJTGUYDCNRVGQ . You are receiving this because you authored the thread.Message ID: @.***>

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EionRobb commented 6 months ago

Sorry, still not seeing it come through. Are you able to attach to the GitHub issue instead of sending through email?

contouredsolutions commented 6 months ago

Apologies. See attached. purple-debug-05152024.log

EionRobb commented 6 months ago

Thanks for sending that through. I can see that the websocket message stream is behaving better than the legacy one (which is still failing several times per second, so weird!)

In that debug log it shows Rico sent a giphy message at 14:44:03 - did that show up?

contouredsolutions commented 6 months ago

Yes, it did. This time, I was able to see a few messages come in, but I didn't see the ones that I sent.

On Wed, May 15, 2024 at 4:18 PM 'Eion Robb' via Sales Group < @.***> wrote:

Thanks for sending that through. I can see that the websocket message stream is behaving better than the legacy one (which is still failing several times per second, so weird!)

In that debug log it shows Rico sent a giphy message at 14:44:03 - did that show up?

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contouredsolutions commented 4 months ago

Following up on this. Anything else I can do to help?

On Wed, May 15, 2024 at 4:21 PM David Martinez @.***> wrote:

Yes, it did. This time, I was able to see a few messages come in, but I didn't see the ones that I sent.

On Wed, May 15, 2024 at 4:18 PM 'Eion Robb' via Sales Group < @.***> wrote:

Thanks for sending that through. I can see that the websocket message stream is behaving better than the legacy one (which is still failing several times per second, so weird!)

In that debug log it shows Rico sent a giphy message at 14:44:03 - did that show up?

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David Martinez

Founder and CEO

Office: (909) 992-0330

Direct: (909) 634-2232

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Email: @.***

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NOTE: If you need technical support, please send an email to @.***

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EionRobb commented 4 months ago

Ah, I misunderstood your previous message about being able to see the messages coming through.

So is it now just that messages sent from not-Pidgin won't show up in Pidgin?

contouredsolutions commented 4 months ago

The issue varies a bit in how it manifests, but the primary symptom is this: when attempting to chat with other Teams users, neither the messages I send or any sent by the other party will show up in the chat window. Nothing shows up in real time. However, if I close the client and open that same chat window again, sometimes the messages that were being sent from the previous conversation now show. New messages still will not show.

On Mon, Jul 1, 2024 at 5:44 PM 'Eion Robb' via Sales Group < @.***> wrote:

Ah, I misunderstood your previous message about being able to see the messages coming through.

So is it now just that messages sent from not-Pidgin won't show up in Pidgin?

— Reply to this email directly, view it on GitHub https://github.com/EionRobb/purple-teams/issues/53#issuecomment-2201558367, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQRIOCYNR3HZK6PTONUSSZDZKHZV7AVCNFSM6AAAAABFIKU45CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEMBRGU2TQMZWG4 . You are receiving this because you authored the thread.Message ID: @.***>

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