Certain Skype Users appear offline, when they really are online.

[Zombie-Ryushu]

Certain Skype Users aappear offline, when they really are online. I can chat with and respond to them, but to Pidgin they appear offline regardless.

[EionRobb]

Can you get a debug log?

[Zombie-Ryushu]

There isn't a crash for me to debug with gdb.

[EionRobb]

Sorry, not a backtrace, a libpurple debug log

[Zombie-Ryushu]

These messages appear in Red. (18:08:38) g_log: skypeweb_string_get_chunk: assertion 'chunk_start' failed (18:09:30) g_log: purple_connection_get_state: assertion 'gc != NULL' failed (18:09:33) GLib: g_source_remove: assertion 'tag > 0' failed

[pkaynaptownirish]

yes I'm noticing that too

[jeremyp3]

hello,

I encounter the same problem since some time. It happens that some of the contacts reappear online, but I have not been able to define exactly why it happens. I suspect an update to the side of skype.

I sent a debug connection has skype with pidgin, I do not know if it can help you.

available to do other tests

thanks,

Jerem

[EionRobb]

Normally when connecting to the message polling, the server sends through all the online statuses of everyone, but doesn't look like it's doing that any more. There'll be a new endpoint somewhere that has that online info, but I don't have any buddies that appear as offline in order to test it

What's concerning in that debug log from @jeremyp3 is the line "(02:52:18) skypeweb: Unknown typ 2: 1418/8.58.0.93/SkypeX" which says there's a new type of Skype client that we don't know how to handle. Do others get the same "Unknown typ 2:" error?

[EionRobb]

So I just logged into web.skype.com to see if there's something new happening that might cause statuses to be missed, but it's all looking identical to when the skypeweb plugin was first created

When everyone is saying there are offline people, do they appear as offline in web.skype.com too?

[EionRobb]

Hmm, there is a manual poll of /v1/users/ME/contacts/ALL/presenceDocs/messagingService?cMri=8%3Aeionrobb that can extract user statuses without relying on info retrieved from the poll stream. I guess, at worst, we could poll this for all users in the buddy list

[jeremyp3]

hello,

I can confirm for at least 1 contact who is online on the skype web, but offline on pidgin. I have not yet checked to see if my contact uses the version of skype 8.58.0.93 that we saw everything at the time

[jeremyp3]

I just noticed another strange behavior, I have another contact that just appeared online on skypeweb but not on pidgin. even after several minutes. I have to disable and re-enable skype on pidgin, and it is now online. I don't know if this can help you to debug it, but I try to be as accurate as possible

[gbon121]

Don't know if this can help:

In addition to frequent g_log: skypeweb_string_get_chunk: assertion 'chunk_start' failed messages in the debug window, I also noticed messages like this in pidgin's stderr: (Pidgin:26431): Json-CRITICAL **: 12:03:27.298: json_node_get_object: assertion 'JSON_NODE_IS_VALID (node)' failed.

Perhaps incomplete responses from server, leading to malformed JSON?

[dkhokhlov]

I have the same issue on MirandaNg & Pidgin. both use the same skypeweb code base.

[ldmdev]

I have the same issue. I see some contact online in the official skype app, offline on pidgin.

[PF4Public]

Suddenly, contacts are back online again :)

[Zombie-Ryushu]

No they are not. I'm still having problems.

[simaoafonso-pwt]

Can confirm this is still a problem. Maybe the server is doing A/B testing...

[PF4Public]

Maybe the server is doing A/B testing...

Quite possible. My contacts reappeared recently and are still online...

[pkaynaptownirish]

I'm still expiencing the same issue. Interested to know if user that said their users are sync'd has anything different re: configuration.

[PF4Public]

I didn't do anything special for them to reappear, but should I do a call via Skype application, they disappeared again altogether. Weird...

[snilek]

Facing the issue also.

Usually (from observation) when reconnecting to the account (e.g. by setting status -> offline -> online) the contacts that previously (only) appeared offline pop up as online.

[EionRobb]

Not sure if 2e2b755 fixes the issue (I still don't have it happening to me) but if others could test, that would be great. Windows dll attached libskypeweb.zip

[EionRobb]

So I think this change has actually made it worse, as it triggers a rate-limit. What I'm leaning towards is that it's hitting a rate-limit when we're requesting 100 contacts at a time to listen to status updates for. I've only got 500 people on my list and I don't run into any issues, but potentially people with larger lists will hit the rate-limit, and only the first few hundred people will end up updating

[EionRobb]

Alright, 94ff64a looks like the one to go for, there's a new way to request which users to find out presence information from, rather than doing a manual poll

libskypeweb.zip

[snilek]

So I think this change has actually made it worse, as it triggers a rate-limit. What I'm leaning towards is that it's hitting a rate-limit when we're requesting 100 contacts at a time to listen to status updates for. I've only got 500 people on my list and I don't run into any issues, but potentially people with larger lists will hit the rate-limit, and only the first few hundred people will end up updating

I have got only about 50 contacts and I am experiencing this issue.

[EionRobb]

@snilek did you try building from the commit referenced?

[snilek]

@snilek did you try building from the commit referenced?

Yes, I built from latest source yesterday. I see no difference (from general user perspective). To get "the problematic" contacts online, I have to switch offline/online.