Open yuki-kuzu opened 5 months ago
myangelkamikaze
commented
5 months ago You can write in Japanese if you want.
It might be a problem with Microsoft Visual C++, try installing the latest version: https://aka.ms/vs/17/release/vc_redist.x64.exe Details on what Microsoft Visual C++ is: https://learn.microsoft.com/ja-JP/cpp/windows/latest-supported-vc-redist?view=msvc-170
yuki-kuzu
commented
5 months ago Thank you for your response. Unfortunately, I could not solve the problem. I installed the latest version of Microsoft Visual C++ from the URL you provided and tried to start the latest version of ElectronicObserverEN (ver. 5.3.4) that I downloaded, but the symptoms remained the same and it would not start.
myangelkamikaze
commented
5 months ago Can you check if there's any errors in the Windows event viewer?
yuki-kuzu
commented
5 months ago Thank you for your response. This is for the most recent application log 256 lines. Would this be okay? Thank you in advance.
myangelkamikaze
commented
5 months ago Okay, that's a strange error... Can you try reinstalling the runtime: https://dotnet.microsoft.com/ja-jp/download/dotnet/thank-you/runtime-desktop-8.0.3-windows-x64-installer
yuki-kuzu
commented
5 months ago Thank you for your response. I had tried to install runtime before launching the old version (ver. 5.2.12). I tried to start the latest version (ver. 5.3.4) after installing runtime repair again, but the symptoms remained the same.
myangelkamikaze
commented
5 months ago Yeah, it's still the same error. Can you try restarting your computer?
yuki-kuzu
commented
5 months ago Yes, I rebooted after the runtime installation, but the symptoms did not change.
myangelkamikaze
commented
5 months ago Could you try downloading the latest version in some other location? Also, maybe running it as administrator could help.
yuki-kuzu
commented
5 months ago Thank you for your repeated replies. I appreciate it. I downloaded the file on another computer, transferred the file and tried to start it with administrator privileges, but no luck. I will play with the old version for a while.
myangelkamikaze
commented
5 months ago 5.2.12 is heavily outdated, so consider trying out the 岩川 version: https://github.com/dais-k/ElectronicObserver/releases
Yeah, I don't really have any ideas left. The error logs say that it's a .NET runtime error, so it's not really something we can fix.
I have always found ElectronicObserverEN to be very useful. Thank you for everything. I am using translation software to convert from Japanese. Please understand.
I started the software after a long time from my sub personal computer and updated ElectronicObserverEN to the latest version (ver. 5.3.4), but now it won't start. The window of ElectronicObserverEN itself does not appear.
When I downgraded to the previous version (ver. 5.2.12), it started. When I unzipped the latest version (ver. 5.3.4) that I downloaded and tried, it did not start, but the old version (ver. 5.2.12) that I downloaded did start.
The personal computer I am using is old, Windows 10 Pro, Core 2 Quad Q9650. Is there any solution to this problem? Thank you in advance for your help.