Search and Layered Navigation not working - 401 return from Tweakwise API

[vssr]

Issue Brief

While testing the configured Magento 2 Tweakwise extension, both Layered Navigation and Search break. The cause is in the Tweakwise API returning a 401 forbidden response.

Environment

Magento Version: 2.1.5 Tweakwise Version: @dev latest Tweakwise Export Version: @dev latest Environment: (production / development): Byte staging server (php 5.6) and local development (php7). Third party modules: none.

Steps to reproduce

1. Install latest Magento 2 community (2.1.5 atm)
2. Install Tweakwise extensions and configure with API data as supplied by Tweakwise ('MediaCT Magento extensie' client account).
3. Export feed.
4. Import feed into Tweakwise.
5. Enable search and layered navigation.

Actual result

1. Layered Navigation breaks. Category pages show a report error. Debugging reveals a 401 return.
2. Search falls back to normal Magento search. Debugging reveals a 401 return.

Expected result

• Working Search and Layered Navigation, powered by Tweakwise.
• Layered Navigation fallback to native version, instead of showing an error page.

Additional information

• A report of MediaCT's testing efforts will be sent to Tweakwise. This report will contain additional data, including the exact settings and credentials used.

[Fgruntjes]

So far we have not received a report from TW with the required information.

Could you provide us with the detailed log information (system.log, debug.log & exception.log)? You can encrypt the log files using PGP with our public key:

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[Fgruntjes]

When providing the logs could you also provide the used Tweakwise configuration together. We currently do not seem to be able to reproduce the exception.

Also the extension should fall back into the normal Magento navigation, this apparently did not work expected?

[Fgruntjes]

Hello,

We received the database. We could not test this on 2.1.5 but after upgrading to 2.1.6 it worked as expected.

Could you preform an upgrade and confirm this? Otherwise an option is give is access to your staging environment so we can debug the issue there.

If thats an option please send the information to fgruntjes@emico.nl or give my public key access

ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQC3lL78eUCbw9cxooQICUtzIGBtJrh13rHaUuepQAHUZtFRFfWc1wxouqzTuixIBgdAxJk1tmexUUPzp4lZkCuRVqlK3pabKwBTSazGSB20+AdEfPmDt+E/yDWfRTfBdxEnRcpaTqiAs2ygYfjX+RvIFinOoovuI0HATVUnv3CbaQTR1QFAhG73GNxLaeI/R8rUMtStpiL0YiQgZzVUCFY6FnLvoMLcn+p9AN+lD1KH6caJ4PoCMyE83Rc/20fM3S/Q41mMgl8n/SkyleWN409e1EpmuMYx15rIliKXQoPYmpBsnzRW3IPgYXuW0oJsHg8fzYZosaP1HYaeqcl6X+3D fgruntjes@emico.nl

[Fgruntjes]

Hello,

The 401 error means an unauthorized request, this is as expected because the navigator key used is invalid. If you think that the key is valid please contact Tweakwise they can help you with this.

Because we can not downgrade to Magento 2.1.5 it is not possible to see if the fallback works as expected here. Could you update the TW module to the latest version and also upgrade Magento to 2.1.6, the fallback worked in this situation as expected.

Kind regards, Freek Gruntjes