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Erudika / scoold-pro

Cloud-ready Q&A platform for the enterprise (self-hosted, on premise)
https://scoold.com
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Issue with /scoold search integrate Slack #52

Closed kietvo01314 closed 3 years ago

kietvo01314 commented 3 years ago

When I use /scoold search something It appear errors failed with the error "operation_timeout" I can use /scoold ask and answer but errors with search. I use para backend with tag latest. Could you help me to tell the errors from ?

albogdano commented 3 years ago

This happens when Scoold doesn't respond to requests coming from Slack in less than 3 seconds. Make sure that your Scoold instance is reachable and responding quickly to Slack. This is not a bug - it's an issue with latency. You should find out what is causing the delay and fix it. Could be a DNS resolution problem or a slow server with not enough resources.