Esko SC Script issue

[saco-ekso]

Esko SC Script issue

Affected script

• Name: List View Highlighter
• Version: 19

  OS

• Name: Windows
• Version: 7 Pro SP1
• Language: US English

  Browser

• Name: Firefox
• version: 45.01
• language (if different from OS):

  Short summary if your issue

Script is not working. Possibly the wrong date format?

Steps to reproduce the issue

See screen shot below for view setting used

Other details:

Don't hesitate to include details and screenshots.

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@tuxfre

[tuxfre]

hi @saco-ekso,

Does you capture show all your columns? Because, if yes, you are lacking at least one required column for it to work (Contract Status). Also, I see only waiting logs, the highlighter works only for "new" or "pending" cases.

A simple test to make sur if it's the date or not would be to use one of the default views provided by @korinapieters (I'm not sure how they're named for NA). In theory, we support only the default views, not the custom views, it would make data extraction too complex.

[saco-ekso]

Thanks Benjamin, I will test this with the default view. Sam

[saco-ekso]

Works with default CS: Support Engineers NA view