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EskoAftercareCOE / esko-SC-scripts

Scripts used to workaround ServiceCloud's annoyances
https://tuxfre.github.io/esko-SC-scripts/
MIT License
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Telescope 'traffic light' doesn't show the latest available info #14

Closed Ellenvdw closed 8 years ago

Ellenvdw commented 8 years ago

Esko SC Script issue

Affected script

Telescope traffic light doesn't show the latest available info for the customer MUGLER.

Steps to reproduce the issue

the latest report dates from 8/4/2016 http://begesesgf001.esko-graphics.com/CS-Customers-SystemInfo-Gent/MUGLER/systeminfo/html/Config_MUGLER_2016040801_018.html

while the report from 2014 is shown: http://begesesgf001.esko-graphics.com/CS-Customers-SystemInfo-Gent/MUGLER/systeminfo/html/Config_MUGLER_2014030301_001.html

Other details:

Don't hesitate to include details and screenshots.

@tuxfre

tuxfre commented 8 years ago

Hi @Ellenvdw,

I think I found the (probable) cause, it seems that (Grease/Tamper)Monkey caches the redirection page's contents. So when the script asks for it again it get the cached version instead.

I have an idea for a workaround. I'll test that and let you know.

Kind regards,

Benjamin

tuxfre commented 8 years ago

@Ellenvdw

It's fixed in the ÜBER-BETA branch. You can have a look at it here (commit 506b317529504cb6535a05294d4e3ff863c4564f).

You can just install the beta script on top of you existing script and disable the current one in (Grease/Tamper)Monkey.

(and as a bonus, you'll get the fancy menu when clicking the customer code)

Ellenvdw commented 8 years ago

Great ☺ thanks I’ll give it a try

kind regards Ellen

Ellen Vandewoestyne | Software Support Engineer | Esko For all support, visit: http://esko.com/support

[cid:image003.jpg@01D193FE.22B4B720]

From: Benjamin [mailto:notifications@github.com] Sent: Monday, April 11, 2016 2:09 PM To: tuxfre/esko-SC-scripts Cc: Vandewoestyne, Ellen Subject: Re: [tuxfre/esko-SC-scripts] Telescope 'traffic light' doesn't show the latest available info (#14)

@Ellenvdwhttps://github.com/Ellenvdw

It's fixed in the ÜBER-BETA branch. You can have a look at it herehttps://github.com/tuxfre/esko-SC-scripts/raw/%C3%9CBER-BETA/ServiceCloud%20Telescope%20Status.user.js (commit 506b317https://github.com/tuxfre/esko-SC-scripts/commit/506b317529504cb6535a05294d4e3ff863c4564f).

You can just install the beta script on top of you existing script and disable the current one in (Grease/Tamper)Monkey.

— You are receiving this because you were mentioned. Reply to this email directly or view it on GitHubhttps://github.com/tuxfre/esko-SC-scripts/issues/14#issuecomment-208311005

Ellenvdw commented 8 years ago

Hi

Just installed the beta version and indeed it fixes the issue! Thanks!

kind regards Ellen

Ellen Vandewoestyne | Software Support Engineer | Esko For all support, visit: http://esko.com/support

[cid:image003.jpg@01D194A3.451C2EB0]

From: Benjamin [mailto:notifications@github.com] Sent: Monday, April 11, 2016 2:09 PM To: tuxfre/esko-SC-scripts Cc: Vandewoestyne, Ellen Subject: Re: [tuxfre/esko-SC-scripts] Telescope 'traffic light' doesn't show the latest available info (#14)

@Ellenvdwhttps://github.com/Ellenvdw

It's fixed in the ÜBER-BETA branch. You can have a look at it herehttps://github.com/tuxfre/esko-SC-scripts/raw/%C3%9CBER-BETA/ServiceCloud%20Telescope%20Status.user.js (commit 506b317https://github.com/tuxfre/esko-SC-scripts/commit/506b317529504cb6535a05294d4e3ff863c4564f).

You can just install the beta script on top of you existing script and disable the current one in (Grease/Tamper)Monkey.

— You are receiving this because you were mentioned. Reply to this email directly or view it on GitHubhttps://github.com/tuxfre/esko-SC-scripts/issues/14#issuecomment-208311005

tuxfre commented 8 years ago

So let's close!