Closed saco-ekso closed 6 years ago
tuxfre
commented
6 years ago Hi @saco-ekso
It's already weekend on this side of the pond 😉
But I promise I'll take a look on monday.
So it's more for cases that are already in "Working" status, right?
Enjoy the weekend!
Friendly regards,
Benjamin
saco-ekso
commented
6 years ago Yes, that is correct, working cases.
I didn’t expect a response until Monday, go back to enjoying your weekend! ;-)
Kind regards,
Sam Cox | Application Support Specialist | Esko
From: Benjamin [mailto:notifications@github.com] Sent: Friday, November 10, 2017 3:29 PM To: tuxfre/esko-SC-scripts Cc: Cox, Sam G; Mention Subject: Re: [tuxfre/esko-SC-scripts] Wish - Cases colored based on last contact (#22)
It's already weekend on this side of the pond 😉
But I promise I'll take a look on monday.
So it's more for cases that are already in "Working" status, right?
Enjoy the weekend!
Friendly regards,
Benjamin
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_tuxfre_esko-2DSC-2Dscripts_issues_22-23issuecomment-2D343577659&d=DwMFaQ&c=9mghv0deYPYDGP-W745IEdQLV1kHpn4XJRvR6xMRXtA&r=s6sniApPMJ63zx9VCOqq-A&m=bb0P88YKbte_bjHfLsNwfViesx6WLIlyJktFxhfLcNU&s=DwbqFeNhkU0MfCbmrgtAoYJ7JrYbSdfcCmXt9VMLHGQ&e=, or mute the threadhttps://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_notifications_unsubscribe-2Dauth_ARLHZz6IrmTdXZ2Ap3hziVhuJvVY4Ewbks5s1LIAgaJpZM4QaB1j&d=DwMFaQ&c=9mghv0deYPYDGP-W745IEdQLV1kHpn4XJRvR6xMRXtA&r=s6sniApPMJ63zx9VCOqq-A&m=bb0P88YKbte_bjHfLsNwfViesx6WLIlyJktFxhfLcNU&s=vmy1m4woxEisrc3ZQ7IdlSsEheXl3McQPk7fYJrOaxE&e=.
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tuxfre
commented
6 years ago Hi @saco-ekso
You can install it by going to https://github.com/tuxfre/esko-SC-scripts/raw/master/ServiceCloud%20Working%20Cases%20Highlighter.user.js I plan on adding a wiki entry at some later stage (when we're sure it works and covers your needs).
It highlights cases with status either "Working" or "Waiting" (all the waiting types) but not R&D or licensing (as these are dependent on 3rd party action).
Unfortunately, my personal pot doesn't cover all the cases in the wish, so I couldn't test all colours, let me know if anything is broken ;)
One last word, if you want the highlighter to work it is mandatory that the view you use includes the column "Last Modified Date/Time" and that has one of the supported date formats ('murrican🍔 , "belgian"🍟 , french🧀 ... but not mexican 🌮 )
Have a great day!
(I have to stop here, I think I used my emoji quota for the week)
tuxfre
commented
6 years ago I guess it's working good (no complains) so let's close...
Esko SC Script issue
Affected script
OS
Browser
Short summary if your issue
This is a wish. We now have a script that will color cases base on how close they are to the start milestone. What we would like is a script that colors user's cases based on the last time they had an action applied to them. For example: Case that has been acted on today - no color Case that has not been acted on since yesterday - gray Case that has not been acted on for two days - yellow Case that has not been acted on longer than three days or longer - red
Steps to reproduce the issue
Other details:
Don't hesitate to include details and screenshots.
@tuxfre