Issues installing ArcGIS Entreprise Portal

[amtsongo]

Hello all, I installed portal for arcGIS and I am having issues accessing it:

In addition, when I open the web adaptor, as I enter my admin account, the result is :

When I go the arcgis home page, I am redirected to the createadmin page: This createadmin page never succeeded.

Could someone have an idea how to solve this issue please?

[cameronkroeker]

Hi @amtsongo,

Could you provide a bit more details on the deployment? For example:

• Which version of ArcGIS Enterprise was deployed?
• Which version of ArcGIS Chef Cookbooks was used?
• Could you provide your json configuration file(s)? (Please scrub out any sensitive information such as passwords)

From the looks of it, Portal for ArcGIS is stuck in upgrade mode. Likely, the initial create site did not succeed, and portal failed to roll its self back properly. I recommend checking the portal logs to see if there is a clue as to what may have caused the first site creation to fail.

Thanks, Cameron K.

[amtsongo]

Hi @cameronkroeker , Thank you so much for your rapid response.

My configuration is ArcGIS Entreprise 10.9 deployment-config.txt security-config.txt Server.txt site-key.txt token-config.txt webadaptor-config.txt

Portal Logs show as follows: portal-20220808.161744-2872-0.0.log portal-20220809.141002-14996-0.0.log

Thank you so much.

[cameronkroeker]

Hi @amtsongo,

I am a bit confused, was this deployed through automation using the latest release of Chef Cookbooks for ArcGIS v4.0.0, or manually deployed (executing each setup.exe manually and performing create site through browser, etc)?

Thanks, Cameron K.

[amtsongo]

Thanks @cameronkroeker This was done by executing each setup manually. Thank you.

[cameronkroeker]

Thanks @cameronkroeker This was done by executing each setup manually. Thank you.

Ah thank you for clarifying. This GitHub repository is for any issues related to deploying ArcGIS Enterprise using the Chef Cookbooks for ArcGIS. I did, however, examine the artifacts you provided but did not see anything note worthy. I recommend reaching out to Esri Technical Support for further assistance as they will be better equipped to provide assistance for deployments that were manually deployed.

https://support.esri.com/en/contact-tech-support

Thanks, Cameron K.