Alert queue pattern is confusing to users

[geospatialem]

Description

When using the alert component and multiple are open on a page, users start trying to click on the numbers in the component's queue. While it is useful to have messages, ArcGIS Online has received feedback that when alerts are stacked users don't know what to do next.

For instance:

I just didn't know what the "+2" tag at the bottom of the alert meant. It doesn't seem to be clickable.

cc @alisonailea

Acceptance Criteria

Potential solutions include:

• Auto closing
• Display all alerts to give details on messages
• Add a "see more" message and make it clickable (similar to Teams functionality)

• When the component appears provide a short description and if set by a dev links to another page to provide more context/info
• Allow multiple groupings where the stacked messages can be drilled into without numbers

Relevant Info

We've received questions and requests from a number of users across ArcGIS Online products.

Which Component

calcite-alert

Example Use Case

ArcGIS Online uses alert for analysis-related job status messages.

To reproduce: run create buffers -> create buffer submitted , create buffers executing , create buffers succeeded shown in these calcite alerts run another job - > hotspots, where alerts are added to same grouping

Esri team

ArcGIS Online

[github-actions[bot]]

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[macandcheese]

https://github.com/Esri/calcite-components/issues/2835

This is an issue tracking solutions for this - has not been prioritized in a bit but I can pick it back up as we had a bit of progress awhile back. Personally I wouldn’t consider it a bug but seems like something we should continue improving.

Improvements can include “adjacent” UI elements to show more open alerts, the ability to have the chip also expand to show more, and a better visual indication of alert queue by adding a “stack” display when multiple are queued. We had also considered allowing a way to opt out of queuing entirely and instead stack open alerts.

The multiple alert groups / individual stacks or queues is also a nice idea from the list above.

[geospatialem]

Ah, thanks for the context @macandcheese. Will close out this issue in favor of 2835.

@alisonailea: Can you refer Ganesh to 2835?