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EvolutionAPI / evolution-api

Evolution API is an open-source WhatsApp integration API
https://evolution-api.com
GNU General Public License v3.0
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[PT][BUG] - Mensagem de novo contato para o chatwoot. #534

Closed lucianoecunha closed 3 months ago

lucianoecunha commented 5 months ago

Sempre que um novo contato envia uma mensagem pela api que e entregue ao chatwoot tenho o seguinte erro:

[Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [ChatwootService] [string] get client to instance: Mkt [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [CacheService] [string] cacheservice has key: Mkt:getProvider [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [CacheService] [string] cacheservice getting key: Mkt:getProvider [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [ChatwootService] [string] provider found [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [ChatwootService] [string] create client to instance: Mkt [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [ChatwootService] [string] client created [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [ChatwootService] [string] update contact in chatwoot [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [ChatwootService] [string] contact updated [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [ChatwootService] [string] get contact conversations in chatwoot [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 ERROR [ChatwootService] [object] TypeError: Cannot read properties of undefined (reading 'id') at ChatwootService. (/home/ti/evolution-api/dist/src/api/integrations/chatwoot/services/chatwoot.service.js:502:62) at Generator.next () at fulfilled (/home/ti/evolution-api/dist/src/api/integrations/chatwoot/services/chatwoot.service.js:5:58) at process.processTicksAndRejections (node:internal/process/task_queues:95:5)

[Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 WARN [ChatwootService] [string] conversation not found [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [WAStartupService] [string] Inserting message in database [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [MessageRepository] [string] inserting messages [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [MessageRepository] [string] saving messages to store [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [MessageRepository] [string] saving messages to store [Evolution API] v1.7.2 17012 - Tue Apr 16 2024 16:23:53 VERBOSE [MessageRepository] [string] messages saved to store in path: /home/ti/evolution-api/store/messages/Mkt/860A751E33C480BD6B2462B93FB61DA8

As mensagens não sao entregues no chatwoot mas o contatos sao criados. Eu sou consigo começar uma conversa se primeiro eu enviar a mensagem do chatwoot.

jaison-x commented 5 months ago

Está com o cache ativo? Tente limpar o cache rodando este comando no contato do chatwoot que gerencia a instância: clearcache.

lucianoecunha commented 5 months ago

Está com o cache ativo? Tente limpar o cache rodando este comando no contato do chatwoot que gerencia a instância: clearcache.

Limpei o cache, fiz dowgrade para 1.7.1, mesmo assim o erro acontece!

0|ApiEvolution | [Evolution API] v1.7.1 61544 - Tue Apr 16 2024 18:33:07 VERBOSE [ChatwootService] [string] contact updated 0|ApiEvolution | [Evolution API] v1.7.1 61544 - Tue Apr 16 2024 18:33:07 VERBOSE [ChatwootService] [string] get contact conversations in chatwoot 0|ApiEvolution | [Evolution API] v1.7.1 61544 - Tue Apr 16 2024 18:33:07 ERROR [ChatwootService] [object] 0|ApiEvolution | TypeError: Cannot read properties of undefined (reading 'id') 0|ApiEvolution | at ChatwootService. (/home/ti/evolution-api/dist/src/whatsapp/services/chatwoot.service.js:502:62) 0|ApiEvolution | at Generator.next () 0|ApiEvolution | at fulfilled (/home/ti/evolution-api/dist/src/whatsapp/services/chatwoot.service.js:5:58) 0|ApiEvolution | at process.processTicksAndRejections (node:internal/process/task_queues:95:5) 0|ApiEvolution | [Evolution API] v1.7.1 61544 - Tue Apr 16 2024 18:33:07 WARN [ChatwootService] [string] conversation not found

lucianoecunha commented 5 months ago

Esse erro so acontece se a opção reabrir conversa estiver marcada na configuração da caixa no chatwoot.