dpaes
commented
2 months ago already occur that with me, but its one or two times, and in tests. In production never seen something like that.
Open matisidler opened 3 months ago
dpaes
commented
2 months ago already occur that with me, but its one or two times, and in tests. In production never seen something like that.
matisidler
commented
2 months ago @dpaes have you found a way to solve this? It's currently happening in production and I'm kind of desperate haha
dpaes
commented
2 months ago no, only occur in test, and the users never said to me if still with this problem, only occur with me in tests.
dpaes
commented
2 months ago whats ur chatwoot version? and in instances of evolution, how u config in chatwoot integration and behavior of instance in evolution? Using the /manager u can see this
Welcome!
What did you do?
I'm running a Chatwoot + Evolution instance. Everything was working fine until last week. I don't know why, but some conversations are duplicated. For example: Conversation 1:
Conversation 2:
It's the same phone number, WhatsApp ID, etc. But it appears like two different conversations. The customer only sent one message.
By the way, I only have one inbox and one connected phone number. That's it.
What did you expect?
If a person is sending a single message from a single phone number, I expect to see only one new conversation in my Chatwoot instance, instead of two.
What did you observe instead of what you expected?
Mentioned above :)
Screenshots/Videos
No response
Which version of the API are you using?
1.8.1
What is your environment?
Docker
Other environment specifications
No response
If applicable, paste the log output
No response
Additional Notes
This started about a week ago. Before, it was working fine. I haven't changed anything. If more info is needed, I'm more than happy to collaborate to solve this issue!