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ExLibrisGroup / SpineOMatic

Spine label printing for Ex Libris' Alma
MIT License
36 stars 18 forks source link

Can't Retrieve XML file #21

Closed jpl-systems closed 3 years ago

jpl-systems commented 3 years ago

I"m getting this error message: ERROR Can't retrieve XML file. Error message: The underlying connection was closed: An unexpected error occurred on a receive.

It was working fine on Friday but when the staff came back on Monday Feb 8th 2021, all staff are getting this error message. I tested the API key and it is working. I tested by pasting the link( https://api-na.hosted.exlibrisgroup.com/almaws/v1/items?view=label&apikey=xxxxxxxxx&item_barcode=30750024760310) with barcodes and APIkey to Chrome and did get the XML.

SPINEOMatic error

I'm not sure if others getting the same problem.

mgobat commented 3 years ago

Customer reported that disabling TLS 1.0 caused the problem. Campus requires that TLS be disabled. After upgrading to SpineOMatic 8.0, the customer no longer had the problem with TLS 1.0 disabled.