Blank Labels (Dymo LabelWriter 450)

[kustanovich]

Greetings folks,

I installed the latest version on my work PC. The API has been validated and the program seems to be communicating correctly with our DYMO LabelWriter 450 printer, which we used to use with Voayger (we’ll replace that printer next year, but I’m stuck with it for now).

The problem is that the printer spits out blank labels when I use SpinoMatic, but it has no problem printing labels from the Dymo Connect software. The preview pane in SpinoMatic displays the call number correctly. So there’s some sort of miscommunication with Dymo and SpinoMatic.

I found a workaround – copy the call number from the preview pane in SpinoMatic, paste it into the blank square label in DymoConnect, and print it directly from there. The resulting label looks great… but all those time-wasting steps! :)

I tried to contact SpinoMatic at spinomatic-ggroup@bc.edu, but that email is no longer active.

Does anyone have any idea what might be the problem?

Thanks in advance.

Alex St. Francis College Brooklyn, NY

[mgobat]

@kustanovich, do you have the ability to test with a different printer, perhaps a standard desktop or network printer, just to be sure SpineOMatic works without the specialty DYMO printer? I know the labels won't be useable, but I'd like to be sure the issue is specific to the DYMO printer. Thanks.

[kustanovich]

Hi,

Thanks for such a prompt response. I just changed the printers and printed it out on my regular desktop printer. The format is out of whack, obviously, but it printed without a problem. So thank you for suggesting that.

The problem is not with the Dymo printer, however, because it prints out perfectly from the DymoConnect page.

Alex

From: mgobat @. Sent: Thursday, September 16, 2021 4:40 PM To: ExLibrisGroup/SpineOMatic @.> Cc: Alexander Kustanovich @.>; Mention @.> Subject: Re: [ExLibrisGroup/SpineOMatic] Blank Labels (Dymo LabelWriter 450) (#33)

@kustanovichhttps://urldefense.com/v3/__https:/github.com/kustanovich__;!!ErLS1_HoSnGPc4u4!U4X6f_HXct9S-0f-MXeADW43S9yAm4gI-5_KPn1qOGyKKQFEHofsavwGTfJ8XSI9F08$, do you have the ability to test with a different printer, perhaps a standard desktop or network printer, just to be sure SpineOMatic works without the specialty DYMO printer? I know the labels won't be useable, but I'd like to be sure the issue is specific to the DYMO printer. Thanks.

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[mgobat]

@kustanovich, thanks for performing that test. The results are as I expected, but wanted to confirm. Let me research this a bit. Thanks.

[kustanovich]

Thanks very much!

From: mgobat @. Sent: Thursday, September 16, 2021 4:59 PM To: ExLibrisGroup/SpineOMatic @.> Cc: Alexander Kustanovich @.>; Mention @.> Subject: Re: [ExLibrisGroup/SpineOMatic] Blank Labels (Dymo LabelWriter 450) (#33)

@kustanovichhttps://urldefense.com/v3/__https:/github.com/kustanovich__;!!ErLS1_HoSnGPc4u4!Sx5DmXUxNMGa-NYThKtw-wJMaHTeVEJjUIW4rmuXTGd-Ehfc4KQ4cTVydhQqcdT3Onk$, thanks for performing that test. The results are as I expected, but wanted to confirm. Let me research this a bit. Thanks.

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[mgobat]

@kustanovich, please ensure you have the latest Windows printer drivers installed for the printer. See https://www.dymo.com/en_CA/labelwriter-450.html.

[kustanovich]

Yes. Thanks very much.

Alex

Sent from Planet Earth

On Sep 21, 2021, at 11:15 AM, mgobat @.***> wrote:



@kustanovichhttps://urldefense.com/v3/__https://github.com/kustanovich__;!!ErLS1_HoSnGPc4u4!TloJ3whuTU0Czvas3ZOxoVxf8jUFbvl3p0iKP1zlsvgFm_w7Nr3dLVbWEYJd4Ig16XM$, please ensure you have the latest Windows printer drivers installed for the printer. See https://www.dymo.com/en_CA/labelwriter-450.htmlhttps://urldefense.com/v3/__https://www.dymo.com/en_CA/labelwriter-450.html__;!!ErLS1_HoSnGPc4u4!TloJ3whuTU0Czvas3ZOxoVxf8jUFbvl3p0iKP1zlsvgFm_w7Nr3dLVbWEYJdwu0JOIU$.

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[mugwosim]

Hi there, it seems, that we at Graz Medical University have pretty sure the same problem. We use a Citizen CL-E321 printer in a normal Win10-environment. The SpineOMatic utility itself (version 8.1.2) seems to do fine (data in preview is ok), but all the labels are completely empty. Printing from other programs works well!

Help highly appreciated!

Thx in advance, Wolfgang

[kustanovich]

Hi Wolfgang,

I remedied the problem with a helpful suggestion from Tamara Marnell (see below). I hope it works for you too.

Best, Alex

On Sep 17, 2021, at 1:34 PM, Tamara Marnell @.**@.>> wrote: Hi Alex, When I've had blank spine labels coming out of SpineOMatic, it was because of either large margins or an incorrect document size sent to the label printer. The text was getting shoved so far right or down that it came out blank. You can check the margin settings in the Print Setup tab and set them to 0 for testing, and also check the default paper size set in your preferences for the print driver (according to the internet, in Windows that's under Printers & scanners > your DYMO printer > Manage > Advanced). -Tamara

From: mugwosim @.> Sent: Monday, September 27, 2021 9:55 AM To: ExLibrisGroup/SpineOMatic @.> Cc: Alexander Kustanovich @.>; Mention @.> Subject: Re: [ExLibrisGroup/SpineOMatic] Blank Labels (Dymo LabelWriter 450) (#33)

Hi there, it seems, that we at Graz Medical University have pretty sure the same problem. We use a Citizen CL-E321 printer in a normal Win10-environment. The SpineOMatic utility itself (version 8.1.2) seems to do fine (data in preview is ok), but all the labels are completely empty. Printing from other programs works well!

Help highly appreciated!

Thx in advance, Wolfgang

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/ExLibrisGroup/SpineOMatic/issues/33*issuecomment-927898360__;Iw!!ErLS1_HoSnGPc4u4!WXuolz_Yq9_D_F0QRHFDHX5eomy3637zJuTAI7NeKw1JZGFK00MV3WyxPAr-y7Cw6ZI$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/AVVHTCDUHG4BYC3E5IVGBODUEBZTTANCNFSM5EFRFVGQ__;!!ErLS1_HoSnGPc4u4!WXuolz_Yq9_D_F0QRHFDHX5eomy3637zJuTAI7NeKw1JZGFK00MV3WyxPAr-f3kZRhw$. Triage notifications on the go with GitHub Mobile for iOShttps://urldefense.com/v3/__https:/apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675__;!!ErLS1_HoSnGPc4u4!WXuolz_Yq9_D_F0QRHFDHX5eomy3637zJuTAI7NeKw1JZGFK00MV3WyxPAr-4OCvO28$ or Androidhttps://urldefense.com/v3/__https:/play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign*3Dnotification-email*26utm_medium*3Demail*26utm_source*3Dgithub__;JSUlJSU!!ErLS1_HoSnGPc4u4!WXuolz_Yq9_D_F0QRHFDHX5eomy3637zJuTAI7NeKw1JZGFK00MV3WyxPAr-0dHPkMc$.

[mugwosim]

Hi all, yes, it seems to be a problem with margins. And that is because of a wrong interpretation of the decimal setting of the program. When I use the dot as decimal separator, the label is always blank. For me it seems that the dot is ignored and 1.5 becomes 15 - far out of the printable area! If you use the comma (not quite common in english speaking countries, i guess) as separator it works - even with inches as unit!

Hope this helps and someone can confirm!

Best regards, Wolfgang

Hi Wolfgang, I remedied the problem with a helpful suggestion from Tamara Marnell (see below). I hope it works for you too. Best, Alex On Sep 17, 2021, at 1:34 PM, Tamara Marnell @.**@.>> wrote: Hi Alex, When I've had blank spine labels coming out of SpineOMatic, it was because of either large margins or an incorrect document size sent to the label printer. The text was getting shoved so far right or down that it came out blank. You can check the margin settings in the Print Setup tab and set them to 0 for testing, and also check the default paper size set in your preferences for the print driver (according to the internet, in Windows that's under Printers & scanners > your DYMO printer > Manage > Advanced). -Tamara From: mugwosim @.> Sent: Monday, September 27, 2021 9:55 AM To: ExLibrisGroup/SpineOMatic @.> Cc: Alexander Kustanovich @.>; Mention @.> Subject: Re: [ExLibrisGroup/SpineOMatic] Blank Labels (Dymo LabelWriter 450) (#33) Hi there, it seems, that we at Graz Medical University have pretty sure the same problem. We use a Citizen CL-E321 printer in a normal Win10-environment. The SpineOMatic utility itself (version 8.1.2) seems to do fine (data in preview is ok), but all the labels are completely empty. Printing from other programs works well! Help highly appreciated! Thx in advance, Wolfgang — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<https://urldefense.com/v3/https:/github.com/ExLibrisGroup/SpineOMatic/issues/33*issuecomment-927898360;Iw!!ErLS1_HoSnGPc4u4!WXuolz_Yq9_D_F0QRHFDHX5eomy3637zJuTAI7NeKw1JZGFK00MV3WyxPAr-y7Cw6ZI$>, or unsubscribe<https://urldefense.com/v3/https:/github.com/notifications/unsubscribe-auth/AVVHTCDUHG4BYC3E5IVGBODUEBZTTANCNFSM5EFRFVGQ;!!ErLS1_HoSnGPc4u4!WXuolz_Yq9_D_F0QRHFDHX5eomy3637zJuTAI7NeKw1JZGFK00MV3WyxPAr-f3kZRhw$>. Triage notifications on the go with GitHub Mobile for iOS<https://urldefense.com/v3/https:/apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675;!!ErLS1_HoSnGPc4u4!WXuolz_Yq9_D_F0QRHFDHX5eomy3637zJuTAI7NeKw1JZGFK00MV3WyxPAr-4OCvO28$> or Android<https://urldefense.com/v3/__https:/play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign3Dnotification-email26utm_medium3Demail26utm_source*3Dgithub__;JSUlJSU!!ErLS1_HoSnGPc4u4!WXuolz_Yq9_D_F0QRHFDHX5eomy3637zJuTAI7NeKw1JZGFK00MV3WyxPAr-0dHPkMc$>.

[mgobat]

@mugwosim, great detective work on the margins! Interestingly, I have replicated the problem but with the exact opposite results; using the dot for decimal works for me, but using comma results in the label being printed way over to the right. Changing my Windows regional setting to use the comma instead of the dot for the "Decimal symbols" results in using the dot and comma in SpineOMatic both printing the label correctly.

So that makes we wonder, what is your Windows regional setting for the decimal symbol, @mugwosim?

Windows: Control Panel -> Region -> Additional settings... -> Decimal symbol

[mugwosim]

Hi all, in my regional settings the decimal symbol is the comma. When I change it to "dot" SpineOMatic works like expected with either decimals - thx for the hint! After resseting to comma the problem occurs again, differently to your system @mgobat , if I understood right...

Best regards, Wolfgang

[mgobat]

@mugwosim, glad that tip worked.