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ExLibrisGroup / SpineOMatic

Spine label printing for Ex Libris' Alma
MIT License
36 stars 18 forks source link

Error retrieving XML file "remote server error (500) Internal Server Error #35

Closed drenzar closed 3 years ago

drenzar commented 3 years ago

Have a workstation running SOM 7.0 successfully for many months that last week satarted getting this error every time when scanning any item. Upgraded to version 8 and still get the same error. Checked our apikey and verified that it is Bibs, Production, and read-only (but not sure beyond that how to check its validity). Ran the manual command in a browser (https://{na exlibris server}/{method including one of our item bar codes}&{our apikey} and got a result complaining about missing style information and exceeding a daily threshold.

![image](https://user-images.githubusercontent.com/92878389/138147838-ae5e2093-41ce-430f-824c-4e9990161838.png Screen Shot 2021-10-20 at 1 53 46 PM )

mgobat commented 3 years ago

@drenzar, you could please check your institution's API usage as described at https://developers.exlibrisgroup.com/alma/apis/#threshold?

drenzar commented 3 years ago

Yes, that was our problem. At first we balked at the idea we had exceeded our generous threshold. But the error message turned out to be correct. A script for another service unrelated to SpineOMatic was making too many api calls for our account. Once we stopped that, SpineOMatic worked again.