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ExLibrisGroup / alma-print-daemon

Application which listens for and prints letters from the Ex Libris Alma print queues.
BSD 3-Clause "New" or "Revised" License
11 stars 2 forks source link

Printers do not load #34

Closed gnosisgithub closed 2 years ago

gnosisgithub commented 3 years ago

Following this video: https://www.youtube.com/watch?v=hnIvUCIFxCg with 1.3.1 and I assume my API key is correct based upon: https://developers.exlibrisgroup.com/blog/how-to-set-up-and-use-the-alma-print-daemon/

I launch the Daemon and the configuration window opens. I enter the API key and click <Test API Key? and nothing happens but more significantly after I enter the API key and test printouts queue does not appear. What might I be doing incorrectly?

Also, how do I close the configuration windows?

mgobat commented 3 years ago

@gnosisgithub, please check the log file for errors. If anything, please update the issue with the details.

The log file is located in the username/AppData/Roaming/alma-print-daemon directory, file name log.alma-print-daemon.TIMESTAMP.

Thank you.

gnosisgithub commented 3 years ago

C:\Users\jsmith\AppData\Roaming\alma-print-daemon\logs\main.log:

[2021-06-22 06:32:44.517] [info] Checking for update [2021-06-22 06:32:44.629] [info] Generated new staging user ID: 88175416-be78-5288-9aab-5a9ba1be398e [2021-06-22 06:32:46.168] [info] Update for version 1.3.1 is not available (latest version: 1.3.1, downgrade is disallowed). [2021-06-22 06:32:46.170] [debug] checkForUpdatesAndNotify called, downloadPromise is null [2021-06-22 14:10:36.997] [info] Checking for update [2021-06-22 14:10:38.707] [info] Update for version 1.3.1 is not available (latest version: 1.3.1, downgrade is disallowed). [2021-06-22 14:10:38.708] [debug] checkForUpdatesAndNotify called, downloadPromise is null [2021-06-22 14:13:27.606] [info] Checking for update [2021-06-22 14:13:29.296] [info] Update for version 1.3.1 is not available (latest version: 1.3.1, downgrade is disallowed). [2021-06-22 14:13:29.298] [debug] checkForUpdatesAndNotify called, downloadPromise is null [2021-06-22 15:03:24.772] [info] Checking for update [2021-06-22 15:03:26.422] [info] Update for version 1.3.1 is not available (latest version: 1.3.1, downgrade is disallowed). [2021-06-22 15:03:26.423] [debug] checkForUpdatesAndNotify called, downloadPromise is null [2021-06-22 15:11:20.052] [info] Checking for update [2021-06-22 15:11:21.793] [info] Update for version 1.3.1 is not available (latest version: 1.3.1, downgrade is disallowed). [2021-06-22 15:11:21.795] [debug] checkForUpdatesAndNotify called, downloadPromise is null [2021-06-22 15:12:31.702] [info] Checking for update [2021-06-22 15:12:33.368] [info] Update for version 1.3.1 is not available (latest version: 1.3.1, downgrade is disallowed). [2021-06-22 15:12:33.370] [debug] checkForUpdatesAndNotify called, downloadPromise is null [2021-06-22 15:18:38.215] [info] Checking for update [2021-06-22 15:18:39.876] [info] Update for version 1.3.1 is not available (latest version: 1.3.1, downgrade is disallowed). [2021-06-22 15:18:39.877] [debug] checkForUpdatesAndNotify called, downloadPromise is null

mgobat commented 3 years ago

Not the correct log. That's the application autoupdate log. The log of interest is in the Username/AppData/Roaming/alma-print-daemon directory (not log directory) with a name starting with "log.alma-print-daemon", followed by a timestamp. We can start with the most recent one based on the timestamp. Thanks.

gnosisgithub commented 3 years ago

C:\Users\jsmith\AppData\Roaming\alma-print-daemon>dir /s log.alma-print-daemon* Volume in drive C has no label. Volume Serial Number is B46E-ACA4 File Not Found

mgobat commented 3 years ago

@gnosisgithub, well that's unfortunate. Let me look at the code to see why it might not be creating the log file.

mgobat commented 3 years ago

@gnosisgithub, could you email me your alma-print-config.json file, if it exists? It would be in your Username/AppData/Roaming/alma-print-daemon directory. And if it doesn't exist, that may be a clue for me.

mark.gobat@exlibrisgroup.com

mgobat commented 2 years ago

Closing due to lack of response. Please create a new issue if the problem persists.