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ExLibrisGroup / alma-print-daemon

Application which listens for and prints letters from the Ex Libris Alma print queues.
BSD 3-Clause "New" or "Revised" License
11 stars 2 forks source link

JavaScript error with 2.1.0 #75

Closed prbutler closed 1 year ago

prbutler commented 1 year ago

We are encountering what looks to be a JavaScript error on one of our circ stations running Windows 10 and the 2.1.0 daemon.

I uninstalled and reinstalled the daemon and the issue still occurs. Once the error occurs I can not do anything else in the daemon, can't delete or print the receipt and can not access the daemon configuration. If I cancel the print job from within Alma using the Printouts queue I can at least access the daemon configuration area, but the next time I try to print I get the same error message and the daemon is stuck again. Any suggestions? Thanks, Paul

This first image is when the print job first enters the daemon. BSU-one

After I click OK this is the next thing I see, same error but the receipt is displayed in the daemon. BSU-two

I see the same error here: https://github.com/ExLibrisGroup/alma-print-daemon/issues/19#issuecomment-912009060

mgobat commented 1 year ago

@prbutler, I believe this error occurs when the Alma Print Daemon is configured to use a local or network printer that is no longer available to the workstation on which the Alma Print Daemon is running. Even if a printer name has changed, it will trigger this error. Is that possible in your case? I would suggest deleting the configured Printer Profiles in the Alma Print Daemon and recreating them in the UI.

There is a known issue in the underlying framework used in the Alma Print Daemon that prohibits catching this particular error in the code.

prbutler commented 1 year ago

Thank you, that resolved the error. Cheers, Paul