The Cloud App supports only the production web service. The web service URL is passed to the connector and is used in the GET request (to create the ticket). However, when Touchnet redirects back to the connector, the WS URL is lost and the default is the production one.
The Cloud App supports only the production web service. The web service URL is passed to the connector and is used in the GET request (to create the ticket). However, when Touchnet redirects back to the connector, the WS URL is lost and the default is the production one.