Previously team subscription prevents access to individual iter

[justinmilner1]

I previously had a team subscription, now I want to access the individual tier, but am unable to.

This happens on vscode and jetbrains.

Debug output: { "url": "http://127.0.0.1:41489/?api_key=f5fb3fa9-315e-41d5-b172-f77350abe603&extension_name=jetbrains&extension_version=1.8.66&ide_name=jetbrains&ide_version=PyCharm+Community+Edition+2023.1.1&locale=en&ide_telemetry_enabled=true&app_name=Jetbrains&web_server_url=ws%3A%2F%2F127.0.0.1%3A41811&has_dev_extension=false&has_enterprise_extension=false&has_index_service=true", "connection": { "status": "CONNECTED", "error": { "name": "Error", "message": "team subscription is not active, contact admin to renew teams" } }, "isChatEnabled": false, "handshake": {}, "params": { "ideTelemetryEnabled": true, "ready": true, "apiKey": "f5fb3fa9-315e-41d5-b172-f77350abe603", "extensionName": "jetbrains", "extensionVersion": "1.8.66", "ideName": "jetbrains", "ideVersion": "PyCharm Community Edition 2023.1.1", "locale": "en", "hasDevExtension": false, "hasEnterpriseExtension": false, "hasIndexService": true, "appName": "Jetbrains", "webServerUrl": "ws://127.0.0.1:41811", "diffViewEnabled": false, "openFilePointerEnabled": false, "insertAtCursorEnabled": false }, "data": { "numMessages": 0 }, "bridge": { "bridgeType": "null" }, "health": { "checkStatus": 200, "error": {} } }

[itgcl]

I also encountered the same situation. Have you solved it?

[wjurkowlaniec]

I have the same problem, logs show Error getting user JWT: api server wire error: team subscription is not active, contact admin to renew teams

[wjurkowlaniec]

you need to remove team so your user goes back to individual license which is free