Security - Can't close special account, error message appears

[kbecciv]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

---

Action Performed:

1. Go to URL https://staging.new.expensify.com/
2. Login with the iheretsutest+2101@gmail.com/Yulia1986gerets account
3. Go to Settings -> Security -> Close account
4. Enter the email in the input and click on "Close account"

Expected Result:

Able to close account without any error message

Actual Result:

Can't close special account, error message appears

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [x] Android / native
• [x] Android / Chrome
• [x] iOS / native
• [x] iOS / Safari
• [x] MacOS / Chrome / Safari
• [x] MacOS / Desktop

Version Number: 1.2.58.2

Reproducible in staging?: Yes

Reproducible in production?: Yes

If this was caught during regression testing, add the test name, ID and link from TestRail:

Email or phone of affected tester (no customers):

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Expensify/Expensify Issue URL:

Issue reported by: Applause - Internal Team

Slack conversation:

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~017e23146eaa609166
• Upwork Job ID: 1618276755241353216
• Last Price Increase: 2023-01-25

[slafortune]

Hm - strange! LOGS

I do see an error in the logs TransactionIDs are not converted to string - there is only one transaction created in the account Transactions ID - 5299859348761605901

[tgolen]

Looking at the logs, I think the problem is this:

API threw ExpError Expensify\Error\User\Undeletable - c65019fc-c2d8-4529-8382-045c9c13d6cf ~~ message: '405 You have an annual subscription'

That account has an annual subscription which is why it can't be closed. It would be nice to surface the actual error in that case. This will probably need to be something done internally. I will work on it!

[melvin-bot[bot]]

Job added to Upwork: https://www.upwork.com/jobs/~017e23146eaa609166

[melvin-bot[bot]]

Triggered auto assignment to Contributor Plus for review of internal employee PR - @eVoloshchak (Internal)

[tgolen]

@eVoloshchak This will be a fix only on the API, so there won't be anything for you to review on this one.

[slafortune]

Can just remove this Upwork Job @tgolen ?

[tgolen]

Yes, that should be fine 👍

[tgolen]

The updated error message was deployed to production last week, so I will close this.