[$1000] App resends copy pasted images from previous email replies along with new attachment reply

[kavimuru]

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Action Performed:

1. Open the app with user A
2. Open user B report and send any message
3. Open user B email and open notification email of user A message
4. Reply to message via email with copy pasted image (PrtSc button click and paste in windows and Shift+command+3 click on mac, right click on image to save to clipboard and paste), you can also send text with it if needed
5. Once message is recieved by user A, reply again to same email using user B email, now reply with any attachment image (you can use text too with it if needed)
6. Observe the message in user A

Expected Result:

User A should only receive the latest sent attachment with text

Actual Result:

User A receives both previous copy pasted image as well as latest sent attachment

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [ ] Android / native
• [ ] Android / Chrome
• [ ] iOS / native
• [ ] iOS / Safari
• [ ] MacOS / Chrome / Safari
• [ ] MacOS / Desktop

Version Number: 1.2.74-0 Reproducible in staging?: y Reproducible in production?: y If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Notes/Photos/Videos:

https://user-images.githubusercontent.com/43996225/220205513-1815b9c9-4976-4102-b9c8-49c39d784765.mp4

https://user-images.githubusercontent.com/43996225/220205565-c6be7721-a378-4e2c-9d64-e87f761c92b3.mp4

Expensify/Expensify Issue URL: Issue reported by: @dhanashree-sawant Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1676917118596099

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~0123f5c9ea5dc8a8d1
• Upwork Job ID: 1680605284573466624
• Last Price Increase: 2023-07-16

[MelvinBot]

Triggered auto assignment to @MitchExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[MelvinBot]

Bug0 Triage Checklist (Main S/O)

• [ ] This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• [ ] This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• [ ] This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• [ ] This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• [ ] I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[ctkochan22]

Looks like this falls under a larger tracking issue for email replies/formatting - https://github.com/Expensify/App/issues/15336

Pretty sure this is likely a Mailgun issue. If I'm guessing, we loop through the reply history. We usually omit most of it out, but in this case, maybe the image isn't filtered out and so we end up receiving two image.

It would be interesting to try sending attachments twice. Or even a third time to see if the non-attachment image keeps appearing

[ctkochan22]

Lets put it on hold while we continue to consolidate email issues under this tracking gh

[ctkochan22]

Placed on hold. @MitchExpensify it would be great if you can still do the triage checklist 🙇‍♂️

[ctkochan22]

Still on hold for https://github.com/Expensify/App/issues/15336

[ctkochan22]

Discussions on next steps should be held here: https://github.com/Expensify/App/issues/15336

[MelvinBot]

@MitchExpensify Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[MitchExpensify]

Waiting on new engineering volunteer for the parent issue: https://github.com/Expensify/App/issues/15336

[MitchExpensify]

Waiting on new engineering volunteer for the parent issue: https://github.com/Expensify/App/issues/15336

Same as above

[MitchExpensify]

Same as above

[MitchExpensify]

Same as above

[MitchExpensify]

Still on hold

[MitchExpensify]

Waiting on new engineering volunteer for the parent issue: https://github.com/Expensify/App/issues/15336

Same as above

[MitchExpensify]

Same

[MitchExpensify]

Same seeing as the dependent issue is not being pushed as a priority https://github.com/Expensify/App/issues/15336

[MitchExpensify]

Same

[MitchExpensify]

SAME

[MitchExpensify]

Same, still not a priority

[MitchExpensify]

You guessed it, still not a priority

[MitchExpensify]

Same

[MitchExpensify]

@dhanashree-sawant are you still able to reproduce this?

[dhanashree-sawant]

Hi @MitchExpensify, yes it is still reproducible on latest staging.

[MitchExpensify]

Reproducible:

[melvin-bot[bot]]

Job added to Upwork: https://www.upwork.com/jobs/~0123f5c9ea5dc8a8d1

[melvin-bot[bot]]

Current assignee @MitchExpensify is eligible for the External assigner, not assigning anyone new.

[melvin-bot[bot]]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @allroundexperts (External)

[MitchExpensify]

Still waiting on proposals, Melvin

[allroundexperts]

Needs to be internal @MitchExpensify since the emails are handled from the backend.

[melvin-bot[bot]]

Current assignee @allroundexperts is eligible for the Internal assigner, not assigning anyone new.

[MitchExpensify]

Thanks @allroundexperts , made the change!

[melvin-bot[bot]]

@allroundexperts, @MitchExpensify Eep! 4 days overdue now. Issues have feelings too...

[melvin-bot[bot]]

Triggered auto assignment to @marcochavezf (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[MitchExpensify]

Labelling eng as this needs internal eng assignment

[marcochavezf]

No update yet

[marcochavezf]

No update

[marcochavezf]

No update, focused on other 2 daily issues

[marcochavezf]

No update

[marcochavezf]

No update, moving this issue to weekly

[marcochavezf]

No update, focused on TU

[MitchExpensify]

How are we looking here @marcochavezf? No worries if no update, wishing to keep Melvin off our backs 👍

[MitchExpensify]

No update, focused on TU

This is the latest, Melvin

[marcochavezf]

No update yet here, focused on wave7

[MitchExpensify]

Same as above, Melvin

[marcochavezf]

No update, focused on other daily priorities and wave7

[marcochavezf]

No update

[marcochavezf]

No update

[marcochavezf]

No update

[MitchExpensify]

I assume the same, @marcochavezf ?

[marcochavezf]

Yes sorry, still tackling a few other dailies