The first time Concierge reaches out to you, sends a warning message like random user message

[kavimuru]

Issue

While working from the manifesto tier, @quinthar received a chat from a test user that was flagged for moderation, then saw the following message:

That warning message came 5 minutes after Concierge messaged the user and the user responded. I'm not 100% sure it's an automated message, but I also don't know what else it could be.

Expected Result:

When chatting with Concierge, there should be no warning message from Concierge to make sure you know the user.

Actual Result:

The following warning message was sent in the chat:

Hi there! This is your first time chatting with this user. Make sure you know this person before you respond. Once you respond, they will be able to see your contact information. message appears as if it's a random user

Platforms:

Concierge

Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Notes/Photos/Videos: Any additional supporting documentation

Expensify/Expensify Issue URL: Issue reported by: @quinthar Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1690048770421639

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~013e4fee2a672e6abc
• Upwork Job ID: 1683630625450180608
• Last Price Increase: 2023-07-25

[melvin-bot[bot]]

Triggered auto assignment to @sakluger (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot[bot]]

Bug0 Triage Checklist (Main S/O)

• [x] This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• [x] This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• [x] This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• [ ] This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• [ ] I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[sakluger]

@pecanoro mentioned that we fixed this in Auth previously, so I'm going to add the internal label. If it should be external instead, let me know and I can adjust accordingly.

[melvin-bot[bot]]

Job added to Upwork: https://www.upwork.com/jobs/~013e4fee2a672e6abc

[melvin-bot[bot]]

Triggered auto assignment to Contributor Plus for review of internal employee PR - @mollfpr (Internal)

[sakluger]

This message was seen from the Concierge tool when chatting with a new user.

User email: applausetester+1707alm@applause.expensifail.com Chat URL: https://www.expensify.com/concierge/#/chat/16634560/3610346824089918500

[melvin-bot[bot]]

Triggered auto assignment to @AndrewGable (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[pecanoro]

I think it's just showing there because a contributor or tester flagged it.

[AndrewGable]

If it's just testing, let's close. If you disagree, reopen please!