[$250] Web - Track Expense - Receipt disappears when categorize IOU from Self DM

[izarutskaya]

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Version Number: 1.4.82-0 Reproducible in staging?: Y Reproducible in production?: Y If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/4621286&group_by=cases:section_id&group_order=asc&group_id=309130 Email or phone of affected tester (no customers): gocemate+a223@gmail.com Logs: https://stackoverflow.com/c/expensify/questions/4856 Issue reported by: Applause-Internal team

Action Performed:

1. Go to staging.new.expensify.com
2. Create workspace
3. Go to FAB> Track Expense> Finish the flow
4. Go to Self DM and click on Categorize it
5. Click on a existing workspace> Select any category
6. On + button add a receipt> Complete the flow
7. Go the IOU from Step 6 to open the detail page

Expected Result:

Added receipt should remains on created request

Actual Result:

Receipt is visible when create request and after a while it disappears

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [ ] Android: Native
• [ ] Android: mWeb Chrome
• [ ] iOS: Native
• [ ] iOS: mWeb Safari
• [x] MacOS: Chrome / Safari
• [ ] MacOS: Desktop

Screenshots/Videos

https://github.com/Expensify/App/assets/115492554/0a9c8d07-572e-457b-94a0-dd5c609f53e1

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~011d7985fdec28883a
• Upwork Job ID: 1810391532944755799
• Last Price Increase: 2024-07-15

Issue Owner

Current Issue Owner: @suneox

[melvin-bot[bot]]

Triggered auto assignment to @Christinadobrzyn (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[izarutskaya]

We think this issue might be related to the #vip-vsb

[Christinadobrzyn]

Just a heads up - I'm going to be ooo until June 24th so going to reassign this to a teammate

[melvin-bot[bot]]

Triggered auto assignment to @anmurali (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot[bot]]

@anmurali Eep! 4 days overdue now. Issues have feelings too...

[anmurali]

I cannot reproduce this in Staging...

[lanitochka17]

Issue is still reproducible

https://github.com/Expensify/App/assets/78819774/85c4cd92-91a0-4fca-bf5d-67d599830a57

[melvin-bot[bot]]

@anmurali this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[melvin-bot[bot]]

@anmurali Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot[bot]]

@anmurali 6 days overdue. This is scarier than being forced to listen to Vogon poetry!

[melvin-bot[bot]]

@anmurali Now this issue is 8 days overdue. Are you sure this should be a Daily? Feel free to change it!

[anmurali]

I can in fact reproduce it now on staging. I am not sure if this is a front end issue but let's see what we find if we make it external. We can pull it back internal if need be.

[melvin-bot[bot]]

Job added to Upwork: https://www.upwork.com/jobs/~011d7985fdec28883a

[melvin-bot[bot]]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @suneox (External)

[anmurali]

@thienlnam - would also appreciate you reviewing this issue to make sure a contributor can fix it.

[melvin-bot[bot]]

@suneox @anmurali this issue is now 4 weeks old, please consider:

• Finding a contributor to fix the bug
• Closing the issue if BZ has been unable to add the issue to a VIP or Wave project
• If you have any questions, don't hesitate to start a discussion in #expensify-open-source

Thanks!

[thienlnam]

This looks like it is probably an internal issue

[suneox]

I'll double check within few hours

[suneox]

I’ve tested on the latest main branch, and the backend still returns the receipt and file name after categorizing the expense. However, there is another issue with loading the thumbnail.

and can reproduce on latest staging with same actual result

So, I think we need internal team double-check the flow of the API requests: TrackExpense after that CategorizeTrackedExpense and then OpenReport. The transaction doesn't return “receipt” while the transaction is still scanning.

[melvin-bot[bot]]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot[bot]]

@suneox, @anmurali Huh... This is 4 days overdue. Who can take care of this?

[anmurali]

@thienlnam @suneox - is this BE or FE fix?

[thienlnam]

This would be internal, but since this wave is paused it will unlikely be prioritized

[melvin-bot[bot]]

@suneox, @anmurali Eep! 4 days overdue now. Issues have feelings too...

[melvin-bot[bot]]

@suneox, @anmurali Still overdue 6 days?! Let's take care of this!

[suneox]

Not overdue, still waiting internal fix

[melvin-bot[bot]]

@suneox, @anmurali Eep! 4 days overdue now. Issues have feelings too...

[melvin-bot[bot]]

@suneox, @anmurali Still overdue 6 days?! Let's take care of this!

[melvin-bot[bot]]

@suneox, @anmurali 10 days overdue. I'm getting more depressed than Marvin.

[anmurali]

I can reproduce it now and I actually think this should be in wave collect. This happens when a tracked expense is categorized and as a result is put on a policy. This could be a bottom up use case and we can't have the receipts disappearing!! @trjExpensify do you agree?

[trjExpensify]

I don't think Track > categorise it is officially part of the bottom-up "CVP" flow. I agree we should fix it though, as it's not out of the realm of possibility someone goes down the track flow, realises they want categories, and hits this bug when upgrading to a collect workspace to access them.

Going to move it into Hot Picks.

[melvin-bot[bot]]

@suneox, @anmurali Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[trjExpensify]

@thienlnam while you wait on Dan's PR for https://github.com/Expensify/App/issues/44615, can you look into this?

[melvin-bot[bot]]

@suneox, @anmurali Still overdue 6 days?! Let's take care of this!

[anmurali]

Not overdue. Waiting for @thienlnam to take a look.

[suneox]

This issue will be handled by the internal team, so I’d like to self-unassign

[thienlnam]

Auth PR merged, Web-E PR pending review once auth deployed

[melvin-bot[bot]]

@anmurali, @thienlnam Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot[bot]]

@anmurali, @thienlnam Huh... This is 4 days overdue. Who can take care of this?

[thienlnam]

All done