[$250] Phantom chat in LHN and won't go away

[m-natarajan]

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Version Number: 9.0.2-0 Reproducible in staging?: Reproducible in production?: If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @nathanmetcalf Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1719398541745639

Action Performed:

1. Go to staging.new.expensify.com
2. Observe LHN

   Expected Result:

   No phantom chat in LHN

   Actual Result:

   Phantom chat in LHN and unable to get rid of it, Error message displayed as There was an error loading more messages. and a button to Try Again. When clicked, nothing happens

   Workaround:

   Unknown

   Platforms:

   Which of our officially supported platforms is this issue occurring on?

   • [ ] Android: Native
   • [ ] Android: mWeb Chrome
   • [ ] iOS: Native
   • [ ] iOS: mWeb Safari
   • [x] MacOS: Chrome / Safari
   • [ ] MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01975d3e939416d32f
• Upwork Job ID: 1808366888527960696
• Last Price Increase: 2024-07-10

Issue Owner

Current Issue Owner: @c3024

[melvin-bot[bot]]

Triggered auto assignment to @JmillsExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot[bot]]

@JmillsExpensify Eep! 4 days overdue now. Issues have feelings too...

[melvin-bot[bot]]

Job added to Upwork: https://www.upwork.com/jobs/~01975d3e939416d32f

[JmillsExpensify]

Opening this up to the community.

[melvin-bot[bot]]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @c3024 (External)

[c3024]

@JmillsExpensify

I don't see a phantom chat in my accounts. I think we need clearer and specific repro steps. Also, this is likely a backend issue.

[melvin-bot[bot]]

@JmillsExpensify, @c3024 Huh... This is 4 days overdue. Who can take care of this?

[JmillsExpensify]

I tend to agree with that. @nathanmetcalf are you still seeing this? If not, I think we should close this issue and you should report in #newdot-quality for live troubleshooting.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[melvin-bot[bot]]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot[bot]]

@JmillsExpensify @c3024 this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[mvtglobally]

Issue not reproducible during KI retests. (First week)

[melvin-bot[bot]]

@JmillsExpensify, @c3024 Still overdue 6 days?! Let's take care of this!

[melvin-bot[bot]]

@JmillsExpensify, @c3024 10 days overdue. Is anyone even seeing these? Hello?

[JmillsExpensify]

Closing since this wasn't reproducible.