[$250] Account not showing recent expenses/scans in my workspace chat

[m-natarajan]

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Version Number: Reproducible in staging?: n/a Reproducible in production?: n/a If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @danielrvidal Slack conversation: https://expensify.slack.com/archives/C05LX9D6E07/p1721152209600379

Action Performed:

1. Scan a receipt and completed successfully
2. Expense from yesterday is missing
3. Observe all the receipts scanned previously

   Expected Result:

   All the past expense should be available

   Actual Result:

• All expenses just kept saying “Receipt scanning…” even though it was showing expenses from a month ago.
• In the video, you can see me switch to New Expensify the app rather than hybrid app and it shows my expenses.
• Seems some expenses stuck in a scanning state. After a while of having the app open, expense from yesterday came over and the one from today scanned successfully.
• But the two from June 17th remain in a “Receipt Scanning…” state.

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [ ] Android: Native
• [ ] Android: mWeb Chrome
• [x] iOS: Native
• [ ] iOS: mWeb Safari
• [ ] MacOS: Chrome / Safari
• [ ] MacOS: Desktop

Screenshots/Videos

onyx-state.txt

logs-2024-07-16 17_45_38.974.txt

https://github.com/user-attachments/assets/f9ebfc87-8b27-4e4b-ab1a-15d401c09442

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• Upwork Job URL: https://www.upwork.com/jobs/~0184e98d80e32fd2e3
• Upwork Job ID: 1815375308907786402
• Last Price Increase: 2024-09-03

[melvin-bot[bot]]

Triggered auto assignment to @slafortune (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot[bot]]

Triggered auto assignment to @techievivek (AutoAssignerNewDotQuality)

[melvin-bot[bot]]

Job added to Upwork: https://www.upwork.com/jobs/~0184e98d80e32fd2e3

[melvin-bot[bot]]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @ishpaul777 (External)

[ishpaul777]

We are looking for proposals

[AndrewGable]

Does this only happen in HybridApp, or standalone NewDot?

[danielrvidal]

It's only happening in Hybrid app. I just opened the app and it's still happening to me so let me know if I can do anything to help diagnose.

[AndrewGable]

cc @staszekscp @mateuuszzzzz - Can one of you check this?

[AndrewGable]

I actually had this happen to me on Web, so I don't think this is limited to HybridApp and I think we should be looking at this in a larger context.

e.g. It says receipt scanning in LHN and when I click onto the report.

Only once I click into the report, does it "refresh" and show that the SmartScan has finished.

[ishpaul777]

I am able to reproduce as well on web

https://github.com/user-attachments/assets/f2a04fc5-cee5-4a8b-adce-db1b011616cb

[staszekscp]

In that case I think that HybridApp can be removed from the issue title to avoid confusion 😄

[techievivek]

I have removed Hybrid web from the title.

[techievivek]

Not overdue, still waiting for the proposals on this one.

[melvin-bot[bot]]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[techievivek]

Seems like a backend issue, I will take a look myself.

[melvin-bot[bot]]

@danielrvidal @slafortune @techievivek @ishpaul777 this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[ishpaul777]

I dont think this issue requires a c+, Unassigning feel free to reassign if there's a E/App PR that needs a c+ review

[techievivek]

Not overdue, couldn't reproduce this earlier. I will give it another look this week.

[melvin-bot[bot]]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[techievivek]

Not overdue, still needs to reproduce.

[trjExpensify]

newdot-quality autoassigner on this, moving it over. CC: @muttmuure for where you want to put it.

[techievivek]

I am still unable to reproduce this on my end. 😞 I tried on an existing chat report with scanned receipts from an earlier data and on a new chat report both locally and on staging.

[techievivek]

Is this happening specifically on workspace chats? Let me give it a try there.

[techievivek]

No luck even with workspace chat. Am I holding anything wrong? Or do we have an applause account that I can use to test this?

[muttmuure]

@danielrvidal can you share your onyx data in the Slack thread so we can triage this remotely please?

[melvin-bot[bot]]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot[bot]]

@danielrvidal, @slafortune, @techievivek Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[danielrvidal]

Dropped the recent information in the thread. If you need me please ping me in Slack or via DM.

[slafortune]

Adding another BZ - I'll be out until 8/21 and will check in on this then.

[melvin-bot[bot]]

Triggered auto assignment to @strepanier03 (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot[bot]]

@danielrvidal @strepanier03 @slafortune @techievivek this issue is now 4 weeks old, please consider:

• Finding a contributor to fix the bug
• Closing the issue if BZ has been unable to add the issue to a VIP or Wave project
• If you have any questions, don't hesitate to start a discussion in #expensify-open-source

Thanks!

[danielrvidal]

Just as an fyi, I dropped fresh logs in the slack thread so I think the team is still working through it.

[melvin-bot[bot]]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot[bot]]

@danielrvidal, @strepanier03, @slafortune, @techievivek Eep! 4 days overdue now. Issues have feelings too...

[techievivek]

I tried reproducing this issue again today but had no luck. From the thread, it appears this is only happening on the hybrid app, but we don't have a solid root cause yet. Eduardo is already looking into it, so I'll ask in the thread if we can assign the GH issue to him.

[gedu]

Hey, I'm looking more into the ReconnectApp filling the network queue. This ReconnectApp can affect many different features, given that all the ReconnectApp request must be completed before handling new ones. On the other hand, not sure if this issue is specific to the hybrid app, and given I don't have access and knowledge to it, probably would be better if someone else can take it

[slafortune]

Closing this in favor of these two separate issues created after much discussion here - https://expensify.slack.com/archives/C05LX9D6E07/p1721152209600379 - https://github.com/Expensify/App/issues/47740 https://github.com/Expensify/App/issues/47742

[muttmuure]

Let's reopen this

[muttmuure]

@rinej can you comment on this so I can assign you?

[melvin-bot[bot]]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[rinej]

Hello @muttmuure, sure please assign me. I've worked on tha logjam issue, so it might be related. Also please remember I will be OOO from tomorrow till the end of the week