[$250] Accounting - Xero syncing stuck on Checking Xero connection & it shown connected after relogin

[lanitochka17]

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Version Number: 9.0.17.1 Reproducible in staging?: Y Reproducible in production?: Y If this was caught during regression testing, add the test name, ID and link from TestRail: N/A Issue reported by: Applause - Internal Team

Issue found when executing PR https://github.com/Expensify/App/pull/46480

Action Performed:

1. Open the app and log in
2. Open the workspace settings
3. Tap More features and enable Accounting
4. Navigate to Accounting and select Xero integration
5. Enter Xero credentials
6. Wait for Xero to complete syncing

Expected Result:

Xero is connected and the message "Last synced <> minutes ago" is displayed

Actual Result:

Xero syncing is stuck on "Checking Xero connection", and the integration is only shown as connected after re-login

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [ ] Android: Native
• [ ] Android: mWeb Chrome
• [x] iOS: Native
• [ ] iOS: mWeb Safari
• [ ] MacOS: Chrome / Safari
• [ ] MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

https://github.com/user-attachments/assets/13699d8d-0a9b-4579-b15e-2d4bec2a4717

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~0140eb31cd35ebadc8
• Upwork Job ID: 1825754480856760461
• Last Price Increase: 2024-09-03

Issue Owner

Current Issue Owner: @rojiphil

[lanitochka17]

We think that this bug might be related to #wave-collect - Release 2

[melvin-bot[bot]]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot[bot]]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[lanitochka17]

@RachCHopkins FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[RachCHopkins]

No problem for me on web:

Mobile is borked, so I will have to attempt again on Monday.

[melvin-bot[bot]]

@RachCHopkins Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot[bot]]

@RachCHopkins Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot[bot]]

@RachCHopkins 6 days overdue. This is scarier than being forced to listen to Vogon poetry!

[RachCHopkins]

Sorry, last week was a total write-off. Just picked this up again. It's definitely sitting on "syncing customers" for a long time.

manager.rach+BZ@expensicorp.com is my testing account. Workspace ID 8CEDF0D4BB7FC051.

When I go into OldDot suppotal, it's ready to configure:

Logs definitely indicate that the job is "complete"

And my app still says syncing customers. Something is not updating the app end.

[melvin-bot[bot]]

Job added to Upwork: https://www.upwork.com/jobs/~0140eb31cd35ebadc8

[melvin-bot[bot]]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @rojiphil (External)

[melvin-bot[bot]]

@rojiphil @RachCHopkins this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[melvin-bot[bot]]

@rojiphil, @RachCHopkins Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot[bot]]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot[bot]]

@rojiphil, @RachCHopkins Still overdue 6 days?! Let's take care of this!

[melvin-bot[bot]]

@rojiphil, @RachCHopkins 8 days overdue is a lot. Should this be a Weekly issue? If so, feel free to change it!

[trjExpensify]

CC: @hungvu193 @arosiclair I wonder if this is related to the recent sync woes with Xero.

[hungvu193]

I don't think so but let me take a look

[hungvu193]

Is this issue account-specific? I don't think I can reproduce it. (Please ignore the error at the end, we had a PR to fix it already).

https://github.com/user-attachments/assets/cca03f0d-665a-477f-8311-c3a9a3d97477

[trjExpensify]

Maybe, or we fixed it! @RachCHopkins can you retest on your account?

[arosiclair]

CC: @hungvu193 @arosiclair I wonder if this is related to the recent sync woes with Xero.

Don't think so either. Seems to be more-so an issue with some connection sync progress updates not being received. Or possibly the app just isn't re-rendering with those updates.

[melvin-bot[bot]]

@rojiphil, @RachCHopkins 12 days overdue. Walking. Toward. The. Light...

[trjExpensify]

CC: @hungvu193 @arosiclair I wonder if this is related to the recent sync woes with Xero.

Don't think so either. Seems to be more-so an issue with some connection sync progress updates not being received. Or possibly the app just isn't re-rendering with those updates.

Alright cool, well maybe let's start with a repro on this account of Rach's and see if we can go from there if it's reliably reproducible using that account.

[melvin-bot[bot]]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[rojiphil]

Alright cool, well maybe let's start with a repro on this account of Rach's and see if we can go from there if it's reliably reproducible using that account.

Yeah. I too can't reproduce this. Here is a test video demonstrating this. Maybe we can close this out.

https://github.com/user-attachments/assets/3fd16be3-05b5-4955-aabd-0d6dfed0176d

[melvin-bot[bot]]

@rojiphil @RachCHopkins this issue is now 4 weeks old, please consider:

• Finding a contributor to fix the bug
• Closing the issue if BZ has been unable to add the issue to a VIP or Wave project
• If you have any questions, don't hesitate to start a discussion in #expensify-open-source

Thanks!

[melvin-bot[bot]]

@rojiphil, @RachCHopkins Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[RachCHopkins]

Completely different experience this time. Lightening fast, no waiting for anything. I think we can close this out!