OpenApp fail/partially fails for Jason's heavy approver account on a throttled connection

[muttmuure]

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Version Number: Reproducible in staging?: Y Reproducible in production?: Y If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @JmillsExpensify Slack conversation: https://expensify.slack.com/archives/C05LX9D6E07/p1723132613137659?thread_ts=1722970682.900369&cid=C05LX9D6E07

Action Performed:

Break down in numbered steps

Use an account that approves a lot of reports (@JmillsExpensify's account) Go to new.expensify.com Open the Network console and enable 3G throttling Log in

Expected Result:

Describe what you think should've happened

OpenApp completes successfully and all data is visible in Jason's account

Actual Result:

Describe what actually happened

The app shows a partially loaded state, or nothing is loaded at all

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Using clear cache and restart in the Troubleshoot menu loads the data on a second try

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [ ] Android: Native
• [ ] Android: mWeb Chrome
• [ ] iOS: Native
• [ ] iOS: mWeb Safari
• [ ] MacOS: Chrome / Safari
• [ ] MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

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[melvin-bot[bot]]

Triggered auto assignment to @francoisl (AutoAssignerNewDotQuality)

[melvin-bot[bot]]

Triggered auto assignment to @johncschuster (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[muttmuure]

How do I handle an AutoAssignerNewDotQuality issue I've been assigned as part of #newdot-quality?

[johncschuster]

Oh! This is new! Thanks for the SO, Matt! I'll dig into this proper in the AM.

[melvin-bot[bot]]

@francoisl, @johncschuster Whoops! This issue is 2 days overdue. Let's get this updated quick!

[johncschuster]

Sorry I haven't gotten to dive into this yet. I've got it on my plate first thing tomorrow.

[francoisl]

Matt's last update in Slack here mentioned that Eduardo from Callstack started investigating this one, should we co-assign?

[muttmuure]

@gedu please could you comment so we can assign you?

[johncschuster]

Bumped in Slack 👍

[gedu]

Hi, I’m Edu from Callstack, I can take a look at this issue

[johncschuster]

Not overdue. This was just assigned.

[melvin-bot[bot]]

@gedu @francoisl @johncschuster this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[johncschuster]

@gedu how's this going?

[gedu]

Hey, I found later yesterday, using a slow 4G (on 3G it takes at least 7 - 10 min to "load" the app and then crash), seems like the server didn't sent me reports:

31: key: "report_"onyxMethod: "mergecollection"value: [] 

That was the from the ReconnectApp, so my user ended up with no reports, still looking into this, but seems that could be an issue on the server (?)

[gedu]

Added some thoughts around this on slack (Callstack | Expensify), I couldn’t consistently reproduce the bug.

[gedu]

Discussing about StrictMode on slack

[johncschuster]

Discussion is ongoing in Slack (I've updated the links above to link to both Callstack and Expensify's instances of Slack)

[melvin-bot[bot]]

@gedu, @francoisl, @johncschuster Eep! 4 days overdue now. Issues have feelings too...

[johncschuster]

Discussion in Slack is ongoing (looks like we might be nearing the end 🤞)

[johncschuster]

Ok! It looks like the conversation has come to a conclusion and @gedu should be back to this at the start of next week 🙌

[johncschuster]

Bumping for Melv

[melvin-bot[bot]]

@gedu, @francoisl, @johncschuster Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot[bot]]

@gedu, @francoisl, @johncschuster Still overdue 6 days?! Let's take care of this!

[muttmuure]

PR is where the action is happening https://github.com/Expensify/App/pull/47913

[johncschuster]

Awesome. Thanks, @muttmuure! I'll keep my eyes peeled there for updates

[johncschuster]

@gedu is still working on this. Not overdue!

[melvin-bot[bot]]

@gedu, @francoisl, @johncschuster Whoops! This issue is 2 days overdue. Let's get this updated quick!

[johncschuster]

Not overdue. @gedu is regularly working on this (updates in the PR)

[francoisl]

Not overdue, the PR is still being actively worked on.

[melvin-bot[bot]]

@gedu, @francoisl, @johncschuster Huh... This is 4 days overdue. Who can take care of this?

[johncschuster]

Still not overdue. Steady progress is being made in the PR

[mountiny]

Not on hold anymore the dedupe PR was merged

[johncschuster]

Thanks, @mountiny!

[mountiny]

@gedu what are the next steps on this one, do we need to de-dupe the OpenApp?

[melvin-bot[bot]]

@gedu, @francoisl, @johncschuster Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[johncschuster]

@gedu bump on the above!

[mountiny]

We actually merged this PR https://github.com/Expensify/App/pull/50258 which dedupes the OpenApp so we should be better to test this one again soon

[gedu]

Hey, sorry, I don't think there's a specific fix for this one. There were multiple requests failing and some internal errors. Is it still reproducible? Can we get some steps?

[mountiny]

I think we can close this one and just see if @JmillsExpensify can still experience these issues and start new more precise investigation if so (not sure if there is much to get out of this one)

[JmillsExpensify]

Sounds good to me!