QBO - Error appears when connecting to QBO

[lanitochka17]

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Version Number: 9.0.20-0 Reproducible in staging?: Y Reproducible in production?: Y If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/cases/view/2990438 Issue reported by: Applause - Internal Team

Action Performed:

Precondition: new workspace with Accounting enabled

1. Go to Accounting
2. Connect QBO

Expected Result:

QBO connected. Sync without errors

Actual Result:

An error appears 'Can't connect to QuickBooks Online. ("undefined")' User has to manually Sync connection again

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [ ] Android: Native
• [ ] Android: mWeb Chrome
• [ ] iOS: Native
• [x] iOS: mWeb Safari
• [x] MacOS: Chrome / Safari
• [ ] MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

https://github.com/user-attachments/assets/5e111f85-3a67-470d-a51d-6cb2e3bbe6d9

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[melvin-bot[bot]]

Triggered auto assignment to @sakluger (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[lanitochka17]

@sakluger FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[lanitochka17]

We think that this bug might be related to #wave-collect - Release 1

[sakluger]

@arosiclair any idea what the issue is here or who might know?

[sakluger]

This is likely the same issue as https://github.com/Expensify/App/issues/44148, where the same thing is happening with the Xero connection. We can close this one.