Web - Sign in – Concierge chat long loading when log in with new account via Magic link

[IuliiaHerets]

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Version Number: 9.0.22-3 Reproducible in staging?: Y Reproducible in production?: Y If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/4871273 Email or phone of affected tester (no customers): applausetester+jp_319824@applause.expensifail.com Issue reported by: Applause Internal Team

Action Performed:

1. Go to https://staging.new.expensify.com/
2. In Sign in page enter new Expensify email
3. Open email and copy Magic link
4. Change it to staging and paste in new tab
5. Navigate back to previous tab

Expected Result:

Concierge chat loaded

Actual Result:

Concierge chat long loading

Workaround:

Unknown

Platforms:

• [ ] Android: Native
• [ ] Android: mWeb Chrome
• [ ] iOS: Native
• [ ] iOS: mWeb Safari
• [x] MacOS: Chrome / Safari
• [ ] MacOS: Desktop

Screenshots/Videos

https://github.com/user-attachments/assets/115ecfed-3fe4-415c-a002-83c3a58de548

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[melvin-bot[bot]]

Triggered auto assignment to @adelekennedy (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[IuliiaHerets]

@adelekennedy FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[melvin-bot[bot]]

@adelekennedy Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[melvin-bot[bot]]

@adelekennedy Still overdue 6 days?! Let's take care of this!

[adelekennedy]

huh - this is an odd one but pretty minor, closing for now