[$250] After sending a custom subject line message via New Expensify, it shows up in sender's (Gmail) inbox and looks like sender and receiver are same

[m-natarajan]

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Version Number: Reproducible in staging?: Needs reproduction Reproducible in production?: Needs reproduction If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @jamesdeanexpensify Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1726009677714319

Action Performed:

1. Send a custom subject line message

   Expected Result:

   Message and email sent to receiver

   Actual Result:

   After sending a custom subject line message via New Expensify, it shows up in sender's (Gmail) inbox and looks like sender and receiver are same

   Workaround:

   Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [ ] Android: Native
• [ ] Android: mWeb Chrome
• [ ] iOS: Native
• [ ] iOS: mWeb Safari
• [x] MacOS: Chrome / Safari
• [ ] MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021836887193135972228
• Upwork Job ID: 1836887193135972228
• Last Price Increase: 2024-09-19

Issue Owner

Current Issue Owner: @hungvu193

[melvin-bot[bot]]

Triggered auto assignment to @JmillsExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[melvin-bot[bot]]

@JmillsExpensify Huh... This is 4 days overdue. Who can take care of this?

[JmillsExpensify]

Not sure if this is really a bug.

[trjExpensify]

I can repro this. I shouldn't receive an email for my own custom subject comment I send.

[JmillsExpensify]

Ah but isn't this simply because we are marking your own messages as unread for you? That's already being worked on.

[JmillsExpensify]

Basically what I mean is, isn't this the same fundamental issue we're seeing with all Guide/sales/product reach outs, which also use the header and are marked as unread and notify the user sending the message.

[melvin-bot[bot]]

Job added to Upwork: https://www.upwork.com/jobs/~021836887193135972228

[melvin-bot[bot]]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @hungvu193 (External)

[JmillsExpensify]

I chatted with Tom offline, and we agreed to get some feedback from the community on the root cause.