Account – Infinite loading spinner when closing an account

[IuliiaHerets]

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Version Number: v9.0.39-0 Reproducible in staging?: Y Reproducible in production?: Y Email or phone of affected tester (no customers): applausetester+shsb22acc1177@applause.expensifail.com Issue reported by: Applause Internal Team

Action Performed:

1. Login with an account
2. Navigate to account settings > Security > Close account
3. Enter the reason and default contact method > Close > Confirm

Expected Result:

User is signed out from the app and the account is closed successfully

Actual Result:

Infinite loading spinner is displayed in the RHP and the user is not logged out from the app

Workaround:

Unknown

Platforms:

• [ ] Android: Native
• [x] Android: mWeb Chrome
• [ ] iOS: Native
• [ ] iOS: mWeb Safari
• [x] MacOS: Chrome / Safari
• [ ] MacOS: Desktop

Screenshots/Videos

https://github.com/user-attachments/assets/648b7e07-e5d5-4d69-a696-01db6013cc4f

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[melvin-bot[bot]]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[IuliiaHerets]

@RachCHopkins FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[abzokhattab]

i think this could be a backend issue .. as the backend returns an empty response and doesn't properly remove the account, as i still see the old chats after closing the account and login in again