[$250] MacOS app shows a blank white screen that can’t be interacted with.

[m-natarajan]

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Version Number: 9.0.42-0 Reproducible in staging?: Needs reproduction Reproducible in production?: Needs Reproduction If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @garrettmknight Slack conversation: https://expensify.slack.com/archives/C05LX9D6E07/p1727792321283919

Action Performed:

1. Use the app as normal
2. Navigate elsewhere and do some other stuff….
3. Look at the app

Expected Result:

App loads and performs as normal

Actual Result:

App is blank and white

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• [ ] Android: Native
• [ ] Android: mWeb Chrome
• [ ] iOS: Native
• [ ] iOS: mWeb Safari
• [ ] MacOS: Chrome / Safari
• [x] MacOS: Desktop

Screenshots/Videos

whiteout-logs-2024-10-01 12_54_57.569.txt

https://github.com/user-attachments/assets/425395f7-b2cf-4f83-98ea-be51c1b2d78f

second-whiteout-logs-2024-10-01 14_14_15.061.txt

onyx-state.txt

Add any screenshot/video evidence

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021848775677653540903
• Upwork Job ID: 1848775677653540903
• Last Price Increase: 2024-10-22

Issue Owner

Current Issue Owner: @jjcoffee

[melvin-bot[bot]]

Triggered auto assignment to @abekkala (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot[bot]]

Triggered auto assignment to @yuwenmemon (AutoAssignerNewDotQuality)

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[kubabutkiewicz]

Hi, I am Jakub from Callstack - expert contributor group. I’d like to work on this job

[garrettmknight]

Hasn't happened to me today 🤞

[kubabutkiewicz]

@garrettmknight yeah yesterday I was trying to reproduce that and didn't happen to me, I also tried few previous versions and also didn't happened.

[abekkala]

I was unable to reproduce this.

[mallenexpensify]

Happening to me now, happened once yesterday too, Version 9.0.51-3 . I'm gonna snag this from ya @abekkala @kubabutkiewicz or @jjcoffee are you able to reproduce? When I'm white-screened I can't open the js console to get more details.

One possible factor might be that I had just opened my computer for the morning. I used to have many issues that happened after I closed my computer then reopened (not just put screen to sleep)

Refreshing the screen brought it back. I was on unstable wifi at/around the time so that could have played a factor.

[melvin-bot[bot]]

Job added to Upwork: https://www.upwork.com/jobs/~021848775677653540903

[melvin-bot[bot]]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @jjcoffee (External)

[jjcoffee]

Hmm tricky one! I can't repro so far, but do we have a sense of roughly how long it takes for the white screen to show up?

Navigate elsewhere and do some other stuff….

Also, I assume this step means the app is minimised and other apps are being used? So it's not happening while the app is actually in use.

[mallenexpensify]

a sense of roughly how long it takes for the white screen to show up?

iirc it showed up as fully white very soon after I opened my computer in the morn. I can't remember taking any actions beforehand.

My wifi/internet has been particuarly shitty the past week or so (cut's out frequently on my computer at home but not my partner's ¯_(ツ)_/¯ )