Open stephanieelliott opened 2 weeks ago
Triggered auto assignment to @dylanexpensify (Bug
), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.
@dylanexpensify Whoops! This issue is 2 days overdue. Let's get this updated quick!
@dylanexpensify Eep! 4 days overdue now. Issues have feelings too...
Tackling this evening!
Triggered auto assignment to @Christinadobrzyn (Bug
), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.
Hey @Christinadobrzyn! I'm heading out on parental leave so reassigning this! TY! 🙇♂️
@Christinadobrzyn Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!
Have been affected by this too. Gonna try to find someone to tackle this!
Tested on a few user accounts:
With some of the above accounts, NewDot loads without an issue and other times it 500 errors and directs to the login page after a reload.
Posted for a volunteer - https://expensify.slack.com/archives/C07NZ8B1VTQ/p1729651828061979
This happened again today. This is a more accurate example of what I've been seeing.
Steps to reproduce:
(In the video I even signed into my own ND account to make sure I was signed into ND somewhere - I just started concierge chat support for the day)
Logs of chat with mburkart@meriwetherco.com
I don't see anything matching Stephanie's logs and mine—there were a few 405 throttles in Stephanie's, but they aren't showing in mine. I do see this line, but I don't know if it relates.
Video:
@Christinadobrzyn this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!
@iwiznia would you be able to increase the throttle based on our Slack discussion? https://expensify.slack.com/archives/C041MSTR8J1/p1729736739416729?thread_ts=1726227409.896439&cid=C041MSTR8J1
Or should we close this and wait for more reports?
We can but not sure what throttle we need to update. What's the flow exactly? Looking at the video I don't see any throttle message or anything indicating that throttling is what's causing this
Ah yes, there's nothing in this issue indicating it relates to the 500 throttle error.
However, I was thinking we could try increasing the throttle to solve this 500 error to see if that also helps with this issue?
What's the flow exactly?
Flow is:
Code is here so allegedly you only get throttled if you try to support login more than once in 30s, which sounds quite reasonable to me. I wonder if something is calling it twice in that flow.
Indeed, when clicking on supportal, we call GetSupportAuthToken
(see requestID 8dae058feab39c0e-EZE) and when clicking New Expensify
we call it again (see requestID 8dae060c897f9c0e-EZE)
And I think opening newDot calls it even once more (see requestID 8dae1918fd0b9c0e-EZE)
Ah thank you @iwiznia - can I assign this issue to you or should I reach out to the team for a volunteer? Let me know what's best for you!
Version Number: Reproducible in staging?: Yes Reproducible in production?: Yes If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Stephtestuser1@expensicorp.com Logs: 8d0d0580f9e2c423-HNL Expensify/Expensify Issue URL: N/A Issue reported by: @stephanieelliott Slack conversation:
Action Performed:
Expected Result:
New Expensify Supportal should load when clicked (as you are already logged in)
Actual Result:
Login page loads. Logs show:
[OOPS!] Oops... something went wrong and your request could not be completed. This might happen if you’ve changed your password or signed into a different account recently. Please try returning to your Expenses page or sign out here before trying again. If this issue persists, please reach out to us at
Workaround:
Navigate back to Supportal > click New Expensify Support again
Platforms:
Which of our officially supported platforms is this issue occurring on?
Screenshots/Videos
https://github.com/user-attachments/assets/3edea22c-2a6b-4a01-a144-c14d4ba68698